Khon La

Automotive Expert Technician / Mechanic

• Highly skilled and dependable with hands-on experience and excellent training to perform service, diagnostics, and repairs on domestic and imported automobiles and trucks.
• Contribute to repeat and referral business through strong problem-solving skills and commitment to top-quality workmanship and excellent customer service.
• Expertise interpreting technical specifications; provide leadership to other mechanics to increase repair accuracy, minimize lost time, and ensure safety compliance.
• Participate in continuous training and professional development activities to maintain current knowledge of rapidly advancing automotive technologies.

Education & Certifications

Diploma of Applied Automotive Technology

Automotive Service Excellence (ASE) – A4, A5, A6, A8, G1

Professional Experience:

Firestones Complete Autocare San Jose, CA

Lead technician-2004-2009.

Lead technician in troubleshooting, diagnosing, and repairing a wide variety of vehicle makes and models. Manage day-to-day schedule and operations of repair shop, maintaining strong focus on quality workmanship and customer service. Evaluate accuracy of diagnoses and approve recommended repairs. Complete records, warranty documentation, and ensure proper maintenance of tools and equipment. Meet face-to-face with customers to provide estimates and explain repairs.

• Integral in establishing service and repair shop grounded on high-quality workmanship by providing strong leadership and motivation to junior mechanics and apprentices.
• Led service and repair shop in achieving nationally recognized Service Excellence awards for quality of work and commitment to customer service.

Professional Experience

Pep boys

Mechanic 2003-2004

Specialized in repair of automatic and manual transmissions as well as repair, realignment, and replacement of brake systems. Assisted lead mechanics with diagnosis and repair of all units and systems.

• Maintained constant dedication to quality, maximized accuracy, and ensured jobs were completed correctly the first time.
• Displayed solid commitment and loyalty to the company, often working overtime as needed.