Khonnia Faggins
TX
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Seeking an opportunity to utilize strong work ethic and dedication in a dynamic environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Patient Services Representative
Houston Methodist
07.2021 - Current
- Enhanced patient experience by providing exceptional service during check-in, registration, and checkout procedures.
- Contributed to revenue growth by accurately verifying insurance eligibility and billing information for each patient visit.
- Successfully reduced denial percentage by 25% ensuring authorizations are obtained
- Ensured prompt payment collection by thoroughly explaining financial policies to patients prior to treatment commencement.
- Collaborated with clinical staff to ensure seamless coordination of patient care and treatments.
- Reduced errors in medical records through meticulous data entry and regular audits.
- Supported the clinic''s commitment to continuous quality improvement by actively participating in internal audits and process reviews.
- Streamlined appointment scheduling process for increased efficiency and reduced wait times.
- Boosted efficiency within the clinic''s daily operations by proactively identifying areas for improvement or streamlining.
PATIENT SERVICES SPECIALIST II
UNIVERSITY OF TEXAS MEDICAL BRANCH
12.2017 - 07.2021
- Provided peer guidance and leadership
- Participated in the hiring process of new employees, and a critical leader in the training process
- Collaborated in team meetings to brainstorm ideas for an efficient work environment
- Facilitated clinic flow for the Surgical Specialties department for multiple providers.
- Demonstrated direct, professional, and knowledgeable interactions with patient, physicians, referral sources, and the treatment team.
- Coordinated clerical and medical activities of the healthcare team.
PATIENT SERVICES SPECIALIST I
UNIVERSITY OF TEXAS MEDICAL BRANCH
06.2016 - 12.2017
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Coordinated referrals to other healthcare professionals as needed, promoting a smooth care transition for patients.
- Resolved complex billing issues effectively, minimizing financial stress on patients while maximizing revenue collection for the practice.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Education
Master of Science Kinesiology -
University of North Texas
Denton, TX01.2002
Bachelor of Science Kinesiology -
University of North Texas
Denton, TX01.2001
Associates of Science -
Navarro College
Corsicana, TX01.1999
Skills
- Professionalism and Ethics
- Office Administration
- Schedule Management
- Accounts Receivable
- Hiring and Training
- Team Collaboration
- Insurance Verification and Authorization
- Process Improvement
Certification
Real Estate Agent, 02/2020
Timeline
Senior Patient Services Representative
Houston Methodist
07.2021 - Current
PATIENT SERVICES SPECIALIST II
UNIVERSITY OF TEXAS MEDICAL BRANCH
12.2017 - 07.2021
PATIENT SERVICES SPECIALIST I
UNIVERSITY OF TEXAS MEDICAL BRANCH
06.2016 - 12.2017
Master of Science Kinesiology -
University of North Texas
Bachelor of Science Kinesiology -
University of North Texas
Associates of Science -
Navarro College
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