Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Khorolsuren Kate Erdenebat

Fairfax,VA

Summary

[ Exceptional result-oriented professional with over 10 years of experience of various positions within hotel industry. Able to quickly understand and resolve complex concepts, while lead the team to successfully reach the business goals with high Customer-oriented General Manager with five years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Director of Operations/Hotel Manager

Hyatt Place
06.2022 - 06.2024
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Monitored budget and utilized operational resources.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.

General Manager

Clarion Inn
11.2020 - 06.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

ASSISTANT GENERAL MANAGER

GEORGETOWN SUITES HOTEL
01.2019 - 04.2020
  • Managed hotel’s day-to-day operations and oversaw department managers performance and supported their need to increase performance
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Housekeeping Manager

Courtyard by Marriott
01.2016 - 12.2018
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Communicated repair needs to maintenance staff.

FRONT OFFICE SUPERVISOR

EMBASSY SUITES
02.2013 - 12.2015
  • Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction
  • Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.

Education

Certificate - Test Automation Engineer/SDET

Tech Lead Academy
Fairfax, VA
06.2022

Certificate - DATA ANALYTIC

George Washington University
Washington, DC
07.2021

Associate of Science - Hotel Motel Restaurant Management

Wor-Wic Community College
Salisbury, MD
05.2017

Bachelor of Science - BUSINESS MANAGEMENT

Mongolian National University
Ulaanbaatar, Mongolia
05.2016

Skills

  • Financial Statement Review
  • Budget Control
  • Focus and Follow-Through
  • Staff Scheduling
  • Cost Reduction
  • Problem Anticipation and Resolution
  • Industry Report Reading
  • Document Library Maintenance
  • Data Synthesizing
  • Interviewing and Hiring
  • Payment Processing
  • Social media networking

Certification

  • Certified ServSafe
  • CM - Certified Manager Certification
  • Certified Hotel Administrator

Languages

Mongolian
Native or Bilingual
Spanish
Limited Working
Korean
Elementary

Timeline

Director of Operations/Hotel Manager

Hyatt Place
06.2022 - 06.2024

General Manager

Clarion Inn
11.2020 - 06.2022

ASSISTANT GENERAL MANAGER

GEORGETOWN SUITES HOTEL
01.2019 - 04.2020

Housekeeping Manager

Courtyard by Marriott
01.2016 - 12.2018

FRONT OFFICE SUPERVISOR

EMBASSY SUITES
02.2013 - 12.2015

Certificate - Test Automation Engineer/SDET

Tech Lead Academy

Certificate - DATA ANALYTIC

George Washington University

Associate of Science - Hotel Motel Restaurant Management

Wor-Wic Community College

Bachelor of Science - BUSINESS MANAGEMENT

Mongolian National University

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Khorolsuren Kate Erdenebat