Summary
Overview
Work History
Education
Skills
Languages
Referances
Timeline
Generic

Khorshid Forotan

Concord,CA

Summary

Accomplished Sales Associate with a proven track record at Macy's, excelling in customer service and cash handling accuracy. Demonstrated ability to enhance customer loyalty through exceptional problem-solving and interpersonal skills. Collaboratively boosted store performance, significantly contributing to meeting sales targets. Renowned for creative thinking and a dependable, friendly approach, consistently exceeding customer and employer expectations.

Overview

4
4
years of professional experience

Work History

Sales Associate

Macy's
02.2021 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Education

No Degree - Nursing Administration

Merritt College
Oakland, CA
06.2026

High School Diploma -

Ygnacio Valley High School
Concord, CA
06.2023

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Creative Thinking
  • Friendly and Helpful
  • Honest and Dependable
  • Money Transfer Systems
  • Client Account Management
  • Cash Handling Accuracy

Languages

Persian
Native or Bilingual
Spanish
Full Professional
English
Full Professional

Referances

  • Manager

Faranak Roshan 

 (561) 602-0678


  • Coworker

Jadyn Moore 

(925) 391-6334 

jadynmoore510@gmail.com

Timeline

Sales Associate

Macy's
02.2021 - Current

No Degree - Nursing Administration

Merritt College

High School Diploma -

Ygnacio Valley High School

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Khorshid Forotan