Khouri Walker
Austin
Summary
Highly motivated individual with a proven track record in collaborating effectively with senior leaders, retail sponsors, and employees to optimize and enhance retail processes and performance. Known for exceptional organizational skills and attention to detail, consistently achieving and surpassing business targets. Possesses extensive expertise in operational and customer service management techniques, ensuring seamless operations and exceptional customer experiences.
Visual merchandising professional with track record of leveraging design principles to optimize retail environments. Known for collaborative approach and commitment to achieving high-impact results. Reliable team player adaptable to evolving retail trends. Proficient in space planning, aesthetic judgment, and customer-centric design.
Overview
6
6
years of professional experience
Work History
Visual Merchandising Manager
On
07.2024 - Current
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
Operations Manager
Adidas Outlet Store
06.2022 - 07.2024
- Spearheaded employee engagement program; 15% decrease in annual employee turnover
- Improved profits for footwear department by 20% in first 3-months
- Exceeded footwear sale goals by average of 55% in 2022
- Developed relationships with community Non-Profit and Youth programs
- Measured and reviewed performance via KPIs and metrics
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Improved morale & management communication by creating employee recognition & rewards practices
- Motivated and evaluated personnel for performance improvement and goal achievement
- Presented metrics and customer service/operation systems to district manager
- Trained and mentored ~15 employees
Department Supervisor
The Home Depot
07.2019 - 01.2022
- Recognized as Supervisor of the Month
- Recognized as Employee of the Month for 3 consecutive months
- Received 2 financial rewards ($150) for leading team to achieve #1 Regional Hardware Department in 2020 and 2021
- Created highly effective new program that significantly impacted efficiency and improved operations
- Conducted staff meetings with sales personnel to introduce new merchandise
- Supervised 5 employees in Hardware department
- Trained and mentored ~30 employees
Full-Time Merchandise Associate
The Home Depot
03.2019 - 07.2019
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Used pallet jacks to move and position merchandise.
- Created visual displays to highlight new and featured products.
- Verified products appeared at correct locations in proper quantities.
- Inspected merchandise for quality and arranged proper display location on floor.
Part-Time Merchandising Associate
The Home Depot
09.2018 - 03.2019
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Educated customers on promotional events and monitored inventory for events to improve overall experiences.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Picked and packed order items.
- Stocked designated items on shelves, end caps and displays.
Education
High School Diploma -
Cuero High School
Cuero, TX05.2016
Skills
- Adaptable Technical Skills
- System Deployment Expertise
- Collaborative Team Management
- Employee Development
- Effective Inventory Control
- Process Optimization Techniques
- Client Relationship Management
- Team Development Strategies
- Creative vision
- Visual storytelling
- Merchandise presentation
- Retail operations
- Visual merchandising oversight
- Planogram resets
- Problem-solving
- Detail-Oriented Approach
- Task Prioritization Skills
- Cleaning and sanitizing
- Strong Organizational Abilities
- Active listening
- Strategic Decision-Making
- Hand and power tool operation
Timeline
Visual Merchandising Manager
On
07.2024 - Current
Operations Manager
Adidas Outlet Store
06.2022 - 07.2024
Department Supervisor
The Home Depot
07.2019 - 01.2022
Full-Time Merchandise Associate
The Home Depot
03.2019 - 07.2019
Part-Time Merchandising Associate
The Home Depot
09.2018 - 03.2019
High School Diploma -
Cuero High School
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