Khowja Sidiqe

provide initial case management services, including overseeing all initial logistics pertaining to the client’s arrival.

You will secure and set up appropriate housing for refugees, prior to arrival.

• prepare and maintain detailed case records, required forms, and reports.

• airport pickups or arrange Airport pickup by US ties.

You assist clients in applying for public benefits, making public health appointments, Social Security cards, and immunizations. And school enrollment, as necessary.

• assist in referring for Employment, English classes, Refugee Cash Assistance, Refugee Match Grant programs, or other programs, as necessary.

• interview clients through comprehensive intake and assessments.

• develop, implement, monitor, evaluate, and update individualized service plans according to the guidelines set by the program and review progress toward goals with the client.

• complete/audit all necessary case documentation to ensure compliance with funding and agency requirements.

• advocate for clients at service providers or agencies and in the community.

• cultivate positive relationships with monitoring entities, faith-based organizations, social service providers, and other community partners. You participate in appropriate community collaborations.

You are available for after-hour airport pickups, as needed.

• Scans product and bin barcodes
• Stockinged supplier part number and quantity to the system information
• Verifies parts in bin are the same as parts to be stocked
• Rotates parts so that there is first in, first out (FIFO)
• Uses the Warehouse Control System to find alternate locations, when necessary
• Moves fast selling parts into (and slow selling out of) premium locations
• Makes shelf adjustments
• Helps other functional areas, such as stocking

• Buff and polish device
• Perform picking/packing Devices
• Perform labeling, sorting, wrapping, packing, and repacking
• Load and unload materials

• Show flexibility 24/7
• Resolve Customers’ Inquiries & Complains on time
• Report directly to Call Center Respective Team Leader
• Any extra task(s) and assignment(s) given by call center supervisor
• Responsible for reaching the Call Center Target from quantity and quality perspective
• Answer to Customers’ inquiries and solve the problems online using Call Center provided facilities, information and own knowledge and training obtained regarding Call Center
• Assigning the complaints with required data that can’t be solved immediately as 1st call resolution to related department as per existing protocol with concern departments (KPI)
• Feeding the nature of complaints and enquiries in existing software (Call Reasons & TTS) for further reference, correspondence, and reporting
• Response to all Customers’ calls which land up in Call Center 888 help line according to standard Call Center Scripts
• Being on time and performing all work given in for Call Center Agent by Call Center Team supervisor & WFM
• To maintain adherence, cleanness, tidiness, discipline, and professional attitude with internal and external customers

• Coordinated and monitored supply chain operations
• Ensured premises, assets and communications were used effectively
• Recruited and coordinated logistics staff (e.g
• Truck drivers) according to availability and requirements
• Supervised orders and arranged stocking of raw materials and equipment to ensure they meet needed
• Communicated with suppliers, retailers, customers etc
• To achieved profitable deals and mutual satisfaction
• Plan and tracked the shipment of final products according to customer requirements
• Obtained and compared prices from several suppliers
• Visited suppliers and negotiated prices and delivery dates
• Ensured goods and serviced were fit for their purposes and met with the organization’s requirements
• Ensured sure goods arrived on time, checked their condition, stored them, and paid suppliers
• Entered into and managed contracts with product suppliers and service providers

• Conduct awareness activities and engage with the wider community on promoting emotional wellbeing and positive mental health.
• Coordination with Community leaders and CPAN members and establish Community Wellbeing Groups (CWGs), d-CAPC, and Community-based Child Protection Committees (CBCPCs).
• Organize workshops for the Community Wellbeing Groups, Community-based Child Protection Committees (CBCPCs), d-CPAC, and Child Protection Action Network (CPAN) members.
• Organizing Child protection events and campaigns in the center and community.
• Build the capacity for Community-based Child Protection Committees (CBCPCs) and d-CPAC on child protection.
• Conduct regular meetings with community networks, and Community-based Child Protection Committees (CBCPCs) and d-CPAC to improve CP efforts, including prevention, mitigation, and response.
• Facilitate Community Wellbeing Groups (CWG), District Child Protection Action Committees (d-CPAC), and Community-based Child Protection Committees (CBCPCs) in the community.
• Identification of cases, referral, providing PFA, and brief counseling in the community, and link the community with integrated mental health services at the nearest available Health Sub-center established by IMC.
• Conduct regular follow-up of children receiving child protection case management services and refer children to the CCC for further support.
• Providing CP case management service at CCC.
• Offer information and support clients and their families.
• Support the CP caseworker in providing creational activities and parenting skills sessions in the CCC.
• Link the community with services provided in the CCC.
• Ensure close coordination with provincial Department of Social Affairs and Child Protection, and CPAN members for the CP case management and follow up.
• Maintaining accurate records and preparing reports.
• Coordinate community initiative fund with CBCPCs
• Other duties assigned by line supervisor.

• Assist in developing detailed work plans for skills-based literacy and alternative learning/education projects, regularly reviewing and refining project activities and adjusting financial plans as necessary.
• Create a financial plan, including procurement strategies for goods and services, ensuring the timely delivery of teaching and learning materials to beneficiaries.
• Collaborate with the curriculum team to develop training and supervision plans for Master Training and its cascading to SBL facilitators.
• Support the Team Lead in achieving project goals and milestones, ensuring timely delivery of activities by the IPs and relevant team members.
• Monitor contract implementation by collecting, reviewing, and processing technical and financial reports from IPs, ensuring completeness, quality, and timely disbursement of funds.
• Systematically document best practices, lessons learned, and innovations in program implementation, using feedback loops to integrate these lessons into ongoing project planning.
• Serve as the focal point for direct communication with IPs, ensuring smooth project implementation and addressing any bottlenecks in consultation with the Monitoring, Evaluation, Accountability, and Learning team.
• Oversee and coordinate the Complaints and Feedback Mechanism (CFM) for program activities by collecting and analyzing data, following up on issues, and producing regular reports related to CFM.
• Facilitate the effective dissemination of knowledge, findings, conclusions, recommendations, and lessons to relevant audiences, aiming to improve program performance, and contribute to broader learning.
• The incumbent will also perform any other relevant tasks related to skills-based literacy, alternative learning/education, and other education programs as requested by the supervisor.

• Prepared staff work schedules
• Trained administrative staff in company policies and procedures according to same
• Administered everyday working and monitored productivity of work
• Prepared calendars and made necessary travel arrangements
• Supervised the remainder of the logistics team’s job
• Worked with procurement managers and buyers to source the right products
• Negotiated contracts with suppliers and customers
• Planed and implement logistical strategy, ensuring targets are met
• Developed new and existing relationships with suppliers

• Monitored logistics to make sure they run smoothly
• Maintained supply chain inventory and records
• Trained and guide employees
• Find cost-effective solutions for supply chain processes
• Resolved issues that come up (e.g
• Delays in delivery, accidents)
• Ensure supply chain processes meet legal requirements and standards
• Communicated and negotiated with suppliers and vendors to land more profitable deals

• Coordinated internal resources and third parties/vendors for the flawless execution of projects
• Ensured that all projects are delivered on-time, within scope and within budget
• Managed changes to the project scope, project schedule and project costs using appropriate verification techniques
• Managed the relationship with the client and all stakeholders
• Established and maintain relationships with third parties/vendors
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Given direction and support to project team
• Provided project reports to the required standard and deadlines
• Planned and coordinated resources and technical support
• Make sure that projects do not go over budget
• Written translation of tools and documents (i.e
• Reports, scripts, focus groups, contracts, letters, etc.)
• Offered English/Dari translation to
• Assisted with the completed of official forms and documents
• Participated in different kinds of meetings
• Performed any other tasks assigned by Supervisor