Khristar Greer
Las Vegas,NV
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Scheduler Authorization Representative position. Ready to help the team achieve company goals.
Overview
19
19
years of professional experience
Work History
Lead Medical Support Assistant
Affairs
Las Vegas, NV
07.2012 - 05.2021
- Provided exceptional customer service to veterans, ensuring their needs were met with empathy, respect, and professionalism
- Demonstrated strong communication skills while adapting communication styles as needed to effectively resolve inquiries and issues
- Distributed and balanced workload among team members based on established priorities and monitored progress to make necessary adjustments
- Advised veterans on beneficiary travel entitlements, arranged travel accommodations in accordance with regulations, and handled payment methods for authorized and unauthorized claims
- Collaborated with vendors and financial service teams for efficient invoice processing and payment.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
Medical Support Assistant
Veterans Affairs
Las Vegas, NV
03.2004 - 07.2012
- Processed authorized travel reimbursement vouchers for veterans, accurately documenting expenses and ensuring compliance with relevant regulations
- Demonstrated strong interpersonal skills while interacting with clinical staff, patients, family members, contractors, and hospital personnel
- Acquired in-depth knowledge of agency mortuary procedures, assisting with transportation and providing support to next of kin
- Trained and supported colleagues in effectively using the electronic travel interface.
- Provided backup support to office staff by completing billing and filing tasks, answering phones, and scheduling appointments.
Switchboard Operator
Department Of Veterans Affairs
Las Vegas, NV
09.2002 - 03.2004
- Connected callers with appropriate professionals, departments, or businesses.
- Directed incoming calls to internal personnel and departments, routing them to the best-qualified department.
- Answered calls and engaged customers with a friendly, professional demeanor.
- Documented messages and forwarded them to the correct individual.
- Announced important information and emergency notifications over the PA system.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Education
Associate of General Studies -
College of Southern Nevada
High School Diploma -
Cheyenne High School
North Las Vegas, NV06.2001
No Degree - Hotel Management
ATTC
Las Vegas05.2001
Skills
- Payment Processing
- Patient Medical Record Software
- Medical Office Support
- Insurance Requirements
- Financial Statements
- Office Supplies and Inventory
- Administrative Support
- Invoice Statements
Timeline
Lead Medical Support Assistant
Affairs
07.2012 - 05.2021
Medical Support Assistant
Veterans Affairs
03.2004 - 07.2012
Switchboard Operator
Department Of Veterans Affairs
09.2002 - 03.2004
Associate of General Studies -
College of Southern Nevada
High School Diploma -
Cheyenne High School
No Degree - Hotel Management
ATTC
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