Khristar Greer
Las Vegas,NV
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Scheduler Authorization Representative position. Ready to help the team achieve company goals.
Overview
19
19
years of professional experience
Work History
Lead Medical Support Assistant
Affairs
07.2012 - 05.2021
- Provided exceptional customer service to veterans, ensuring their needs were met with empathy, respect, and professionalism
- Demonstrated strong communication skills while adapting communication styles as needed to effectively resolve inquiries and issues
- Distributed and balanced workload among team members based on established priorities and monitored progress to make necessary adjustments
- Advised veterans on beneficiary travel entitlements, arranged travel accommodations in accordance with regulations, and handled payment methods for authorized and unauthorized claims
- Collaborated with vendors and financial service teams for efficient invoice processing and payment.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
Medical Support Assistant
Veterans Affairs
03.2004 - 07.2012
- Processed authorized travel reimbursement vouchers for veterans, accurately documenting expenses and ensuring compliance with relevant regulations
- Demonstrated strong interpersonal skills while interacting with clinical staff, patients, family members, contractors, and hospital personnel
- Acquired in-depth knowledge of agency mortuary procedures, assisting with transportation and providing support to next of kin
- Trained and supported colleagues in effectively using the electronic travel interface.
- Provided backup support to office staff by completing billing and filing tasks, answering phones, and scheduling appointments.
Switchboard Operator
Department Of Veterans Affairs
09.2002 - 03.2004
- Connected callers with appropriate professionals, departments, or businesses.
- Directed incoming calls to internal personnel and departments, routing them to the best-qualified department.
- Answered calls and engaged customers with a friendly, professional demeanor.
- Documented messages and forwarded them to the correct individual.
- Announced important information and emergency notifications over the PA system.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Education
Associate of General Studies -
College of Southern Nevada
High School Diploma -
Cheyenne High School
North Las Vegas, NV06.2001
No Degree - Hotel Management
ATTC
Las Vegas05.2001
Skills
- Payment Processing
- Patient Medical Record Software
- Medical Office Support
- Insurance Requirements
- Financial Statements
- Office Supplies and Inventory
- Administrative Support
- Invoice Statements
Timeline
Lead Medical Support Assistant
Affairs
07.2012 - 05.2021
Medical Support Assistant
Veterans Affairs
03.2004 - 07.2012
Switchboard Operator
Department Of Veterans Affairs
09.2002 - 03.2004
Associate of General Studies -
College of Southern Nevada
High School Diploma -
Cheyenne High School
No Degree - Hotel Management
ATTC
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