Khristian Johnson
Customer Service Representative
Emeryville,CA
Summary
Experienced Customer Service Representative skilled in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences through service-oriented behaviors: understanding customer desires, dedication, compassion and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Skills
- Clear and effective communication skills
- Comfortable using a computer
- Good organizational skills
- Strong written and verbal communication
- Ability to stay calm and helpful, even in tough situations
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving abilities
- Active Listening
- Critical Thinking
- Active Listening
- Critical Thinking
Overview
13
13
years of professional experience
1
1
Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Travel Agent
Archer Travel Group
Remote
2024.03 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Life Insurance Agent
Primerica Insurance Company
Remote
2020.03 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
Caregiver
24 Hr Home Care
Berkeley , California
2014.03 - 2019.11
- Supported families in developing individualized care plans to address the specific needs of each child.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Certified Phlebotomy Technician (Externship)
Kaiser Permanente Richmond Medical Center
Richmond , California
2016.01 - 2016.02
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
Medical Administrative Assistant
Pacific Fertility Center
2014.08 - 2015.06
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Medical Assistant
Obstetrics & Gynecology, Dr. Yuan-Da Fan
San Francisco , California
2011.08 - 2014.01
- Customer Service, Patient Scheduling, Patient Care, HIPAA Compliance
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Assistant Manager
Gymboree
Emeryville , California
2012.11 - 2013.11
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Certified Phlebotomy Technician
Fast Response School Of Health Care Education
Berkeley, CAMedical Assistant
Everest College
San Francisco, CAFashion Design -
Art Institute Of California
San Francisco, CATitle
Customer Service Representative
Certification
- HIPAA, Privacy Rules & Security Basics
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Licensed Insurance Agent/Broker - California Department of Insurance.
- Certified Travel Associate (CTA) - The Travel Institute.
Timeline
Travel Agent
Archer Travel Group
2024.03 - Current
Life Insurance Agent
Primerica Insurance Company
2020.03 - Current
Certified Phlebotomy Technician (Externship)
Kaiser Permanente Richmond Medical Center
2016.01 - 2016.02
Medical Administrative Assistant
Pacific Fertility Center
2014.08 - 2015.06
Caregiver
24 Hr Home Care
2014.03 - 2019.11
Assistant Manager
Gymboree
2012.11 - 2013.11
Medical Assistant
Obstetrics & Gynecology, Dr. Yuan-Da Fan
2011.08 - 2014.01
- HIPAA, Privacy Rules & Security Basics
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Licensed Insurance Agent/Broker - California Department of Insurance.
- Certified Travel Associate (CTA) - The Travel Institute.
Certified Phlebotomy Technician
Fast Response School Of Health Care Education
Medical Assistant
Everest College
Fashion Design -
Art Institute Of California
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