Top performer that's excelled at generating leads and nurturing strategic partnerships within life science accounts, including 5 of the top 15 global pharmaceutical companies.
Exceeded revenue targets by successfully acquiring & converting new contacts into active clients, resulting in over $16 million in secured revenue over tenure.
Managed diverse portfolio of strategic accounts, ensuring high levels of client trust, satisfaction, retention and growth.
Leveraged effective networking skills to represent company at key industry events, resulting in consistent lead generation and expansion of brand awareness.
Collaborated directly with Senior and Executive Leadership Teams to ensure appropriate resourcing of client projects with consideration to complex program requirements.
Led discussions with Project and Program Managers overseeing daily activities to ensure timely delivery of project milestones and identify opportunities for cross-selling.
Served wide array of markets supporting through each stage of development from concept through commercialization & lifecycle management. Markets included Combination Products, Medical Devices, Biotechnology and Pharmaceuticals.
Named Kymanox Brand Ambassador for FY2025 for value contributed through "effective and exceptional company representation, consistently managing challenging client expectations and exhibition of strong sales numbers."
Project Manager
Goodwin Biotechnolgy
10.2018 - 06.2022
Managed over 37 clients and nearly 100 projects in unison with Associate Vice President of Client Services.
Presented regular updates on project status to clients and coordinated weekly & monthly project meetings to discuss crucial deliverables, schedules and concerns.
Facilitated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders to meet milestones.
Responsible for drafting Proposals for prospective clients and authored Statements of Work (SOWs) for signature based on final scopes & agreements.
Implemented a new monthly “Revenue and Deliverables” tracker for department heads, CFO and CEO to ensure deliverables and projected revenue goals were met. Average percentage of monthly deliverables met increased by 15% as a result.
Responsible for preparing financial forecasts and sales figures for Executive Team used to present to Board Members on a monthly basis.
Created marketing materials, including refinement of Company Overview & Capabilities presentations for new leads.
Managed and maintained a structured analysis of target markets, clients and documentation in Salesforce CRM.
Led weekly internal design meetings with senior Manufacturing and Quality managers to define and review business requirements and resolve difficulties impeding project outcomes. Reported directly to SVP of Operations.
Training Coach, Senior Bartender and Lead Server
Ruth's Chris Steakhouse Fort Lauderdale
02.2012 - 10.2018
Served as senior member of service team, collaborating with senior management to establish training protocols that improved efficiency for front-of-house trainees.
Responsible for training new hires and promoting successful company sales and personnel into leadership positions to drive company growth.
Operated efficiently in high-volume setting to provide superior service standards exceeding customer and employers' expectations.
Cultivated strong work ethic in team members by demonstrating diligence, patience and respect for others.
Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Responsible for acquiring and developing new recurring business by networking with valuable customers.
Education
Bachelor of Science - Neuroscience And Behavior
Florida Atlantic University
Boca Raton, FL
12.2017
Associate of Arts - Biology
Broward College
Fort Lauderdale, FL
05.2015
Skills
Account Management
Business Development
Client Services
Project Management
Strategic Planning
Pharmaceutical Operations
Relationship-Building
Negotiation
Leadership
Salesforce CRM
MS Office Suite
Smartsheet
AI Tools (Copilot)
Bilingual: English and Spanish
Certification
Critical Account Planning, Janek Performance Group - March 2023