Khristie Gernert
Tioga,PA
Summary
Dynamic professional with experience at D&t Trucking, excelling in relationship building and problem-solving. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in office administration and data confidentiality, fostering a collaborative environment that supports team success and operational efficiency.
Overview
2018
2018
years of professional experience
Work History
Freight Assistant
D&t Trucking
Tioga, PA
2016 - 09.2017
- Cultivated a positive work environment through strong interpersonal skills and teamwork.
- Greeted guests with professionalism to create welcoming atmosphere.
- Processed incoming phone calls, transferring requests or relaying messages to appropriate personnel.
- Collaborated with management to enhance business operations through effective assistance.
- Safeguarded sensitive information by maintaining proper documentation and data entry protocols.
- Strengthened client relationships through timely follow-up communication and problem resolution.
- Boosted customer satisfaction by professionally addressing inquiries and resolving issues promptly.
- Facilitated onboarding process for new hires to accelerate team integration.
CNA
Manor
Burlington PA
2013 - 09.2016
- Assisted patients with daily living activities, fostering independence and dignity.
- Monitored vital signs including temperature, blood pressure, and blood sugar levels.
- Promoted hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered compassionate care that enhanced patient satisfaction.
- Maintained confidentiality of patient information per HIPAA guidelines while communicating critical updates.
- Responded promptly to call lights, addressing patient needs efficiently.
- Utilized proper body mechanics for patient transfers, minimizing injury risk.
- Implemented fall prevention measures and ensured clutter-free environments around bedsides.
Education
Jefferson Online Learning
Remote07.2010
Skills
- Fast learner
- Time management
- Computer proficiency
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Problem solving
- Workload management
- File and record keeping
- Support services
- Basic mathematics
- Schedule management
- Office administration
- Administrative tasks
- Event planning
- Document preparation
- Task prioritization
- Data confidentiality
- Decision making
- Project support
- Multi-line phone systems
- Organizational skills
- Calendar management
Timeline
Freight Assistant
D&t Trucking
2016 - 09.2017
CNA
Manor
2013 - 09.2016
Jefferson Online Learning