Khristin Guthman
Jacksonville
Summary
Administrative Assistant with expertise in data entry, schedule management, and event planning. Proven ability to enhance operational efficiency through effective multi-tasking and strong organizational skills. Customer Support Specialist skilled in resolving inquiries and complaints while maintaining high satisfaction levels. Demonstrated success in improving support processes to optimize customer experiences.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Select Portfolio Servicing
Jacksonville
05.2024 - Current
- Organized and prioritized tasks to achieve service goals efficiently.
- Resolved customer issues using knowledgeable, friendly service to enhance satisfaction.
- Managed time effectively to ensure timely completion of all tasks and deadlines.
- Collaborated with diverse coworkers to address product and service-related challenges.
- Engaged customers through effective interpersonal skills and proactive communication.
- Conducted quality control reviews on closed loans to ensure accuracy and compliance.
- Updated clients regularly on loan application statuses and provided guidance on transactions.
- Maintained accurate records of loan transactions, adhering to company policies.
Membercare Specialist
Florida Blue
07.2019 - 04.2022
- Provided members benefits with accuracy and efficiency
- Assisted to each customer's needs and concerns with care and followed up with resolution
- Researched and applied supporting documents for members claims
- Processed and applied funds for account receivables to members' account
- Processed applications for members onboarding with data entry
- Followed up with providers for billing support for members claims
Administrative Assistant
Lyneer Staffing- BMW
02.2017 - 01.2019
- Account payable, account receivable
- Bookkeeping
- Payroll
- Receptionist duties
- Excel in Microsoft programs
Customer Service Representative
Convergys
Jacksonville
09.2016 - 02.2017
- Working and reviewing business and bank card accounts
- Communicate with customers on account inquiry
- Process payments
- Inform clients of products available
- Seeking answers for clients pertaining their personal and unique goals
- Update client information
- Taking inbound calls roughly 100-200 calls daily (5 days a week)
Retention Customer Service Representative
Citi Bank Corporate
Jacksonville
07.2015 - 03.2016
- Reviewed and managed business and bank card accounts to ensure accuracy.
- Processed payments efficiently, handling a high volume of transactions daily.
- Communicated with customers regarding qualified programs for debt repayment.
- Informed clients about available opportunities and tailored payment arrangements.
- Updated client information to maintain accurate records and support service delivery.
- Responded to inquiries from clients seeking guidance on personal financial goals.
- Handled 250-300 inbound and outbound calls weekly, providing exceptional customer service.
Administrator Consultant for a Bank
ALLY FINANCIAL
Jacksonville
07.2014 - 11.2015
- Entered numerical data into databases in a timely and accurate manner.
- Scanned documentation and entered into the database.
- Accomplished each process specific within team and trained others to do it as well
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Reviewed and updated client correspondence files and scheduling database.
- Assisted with receptionist duties, file organization and research and development.
- Processed accounts, moved money, processed account ledgers, rate adjustments and processed refinance agreements
- Assisted with process improvement plans
- Answered phone calls and handling customers with care while placing or changing orders
- Made in excess of 100 outbound calls per day
- Upsold additional banking products based on clients' needs.
Education
Healthcare Management -
Tallahassee Community College
Jacksonville, FL01.2012
High School Diploma -
Sandalwood High School
Jacksonville, FL01.2009
Associate of Science -
Florida State College
Jacksonville, FLSkills
- Microsoft Excel and Word
- Payroll processing
- Data entry and management
- Time management strategies
- Customer service excellence
- Workflow optimization
- Typing proficiency (WPM)
- Advanced Excel functions
- Accounting expertise
- Attention to detail
- Flexible and adaptable
- Articulate communication skills
- Analytical thinking
References
References available upon request.
Timeline
Customer Support Specialist
Select Portfolio Servicing
05.2024 - Current
Membercare Specialist
Florida Blue
07.2019 - 04.2022
Administrative Assistant
Lyneer Staffing- BMW
02.2017 - 01.2019
Customer Service Representative
Convergys
09.2016 - 02.2017
Retention Customer Service Representative
Citi Bank Corporate
07.2015 - 03.2016
Administrator Consultant for a Bank
ALLY FINANCIAL
07.2014 - 11.2015
Healthcare Management -
Tallahassee Community College
High School Diploma -
Sandalwood High School
Associate of Science -
Florida State College
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