Khristina Erickson
Twisp
Summary
Dynamic and detail-oriented professional, excelling in cleaning protocols and guest service. Proven ability to enhance customer satisfaction through effective teamwork and meticulous attention to detail, ensuring a pristine environment that promotes health and comfort. Strong multitasking skills contribute to efficient operations and timely service delivery.
Overview
7
7
years of professional experience
Work History
House Keeper
The Virginian Hotel
Winthrop, WA
04.2024 - Current
- Maintained cleanliness and organization in guest rooms and common areas.
- Utilized cleaning equipment and chemicals safely and efficiently.
- Responded promptly to guest requests for additional amenities or services.
- Collaborated with team members to ensure timely room turnovers.
- Performed regular inventory checks of cleaning supplies and linens.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Identified areas for improvement in housekeeping processes to enhance efficiency.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished fixtures to achieve professional shine and appearance.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Infant/Toddler Teacher
Little Star Montessori
Twisp, WA
08.2018 - 02.2024
- Designed and implemented engaging lesson plans tailored to developmental milestones.
- Fostered a nurturing environment that encouraged social and emotional growth among toddlers.
- Collaborated with parents to develop individualized learning strategies for each child.
- Utilized Montessori materials to enhance hands-on learning experiences and promote independence.
- Observed and assessed student progress, adjusting activities as needed to ensure comprehension.
- Guided children in daily routines, promoting self-care skills and responsibility.
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Enhanced learning experiences by incorporating age-appropriate activities and play-based teaching methods.
- Managed classroom materials and resources effectively to ensure a well-stocked learning environment at all times.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Adapted teaching methods and materials to accommodate diverse learning styles among toddlers effectively.
- Monitored children''s progress through regular assessments and adjusted teaching approaches accordingly.
- Allowed for ample outdoor discovery time in schedule each day.
- Implemented positive discipline strategies to reinforce appropriate behavior in the classroom.
- Ensured all children felt valued, respected, and included within the classroom by fostering a culture of empathy and support.
- Established strong relationships with families, fostering trust and collaboration in supporting each child''s development.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Incorporated music, art and literature into curriculum.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Server/Bartender
Three Fingered Jacks Saloon
Winthrop, WA
09.2020 - 02.2023
- Provided exceptional customer service in fast-paced environment.
- Managed food and beverage orders efficiently to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions accurately and responsibly during busy periods.
- Adapted quickly to changing customer needs and preferences during service hours.
- Participated in team meetings to discuss improvements in service delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
High School Diploma -
Liberty Bell High School
Winthrop, WA06.2017
Skills
- Cleaning protocols
- Inventory management
- Equipment operation
- Guest service
- Time management
- Sanitation practices
- Customer satisfaction
- Attention to detail
- Routine maintenance
- Task prioritization
- Supply replenishment
- Teamwork
- Deep cleaning expertise
- Physically strong
- Childcare support
- Multitasking and organization
- Interior and exterior cleaning
Timeline
House Keeper
The Virginian Hotel
04.2024 - Current
Server/Bartender
Three Fingered Jacks Saloon
09.2020 - 02.2023
Infant/Toddler Teacher
Little Star Montessori
08.2018 - 02.2024
High School Diploma -
Liberty Bell High School