Khristina Kurowski
Green Bay,WI
Summary
Results-oriented Scheduling Specialist adept at working under tight deadlines and demanding objectives. Highly efficient, accurate and driven. Talent for resolving conflicts and building relationships. Offering 16 years' experience in Supply Chain/Logistics.
Overview
14
14
years of professional experience
Work History
Logistics Scheduling Specialist
KBX Logistics
07.2021 - 05.2023
- Scheduler and backup for various accounts – Set and reset pickup/delivery appointments as needed for optimal times which will meet transit
- Providing proactive and timely responses to internal and external customers
- Collaborating with internal and external customers to identify best practices and improve account.
- Analyze and identify trends on accounts.
- Identify system issues and bring ideas forward for solutions
- Onboard new customer accounts and create SOP's that will help us service customers efficiently, effectively and timely
- Late Code Analysis - Pulling reports, investigating reasons to get to root cause, coaching as needed for correct coding.
- Provided detailed information about available services and requirements.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Established and maintained client rapport by utilizing quality customer service.
- Called Shipper/Receiver to coordinate schedules and set appointments.
- Demonstrated strong organizational and time management skills while managing multiple projects
Accessorial Administrator
WEL Companies
03.2020 - 07.2021
- Investigate loads to determine if detention fees are truly applicable on daily basis for 26 accounts and enter requests through various customer portals
- Kept track of all outstanding requests until approved/denied and dispute denials.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
Distribution Specialist - Team Lead/Order Fulfillment Coordinator
RGL Logistics
12.2017 - 02.2020
- As Distribution Specialist was first point of contact for drivers checking in to pick up or drop off loads and Scheduled appointments for multiple RGL warehouses.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Oversaw and motivated team of 30 employees in warehouse to increase efficiency by 50%.
- Identify key issues and resolve them without any major changes.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
Warehouse Associate/TRM Specialist/Sample Fulfillment Lead
Treehouse/Bay Valley Foods
11.2015 - 11.2017
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Updated database with changes in carrier status.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Unit Supply Specialist/unit Armorer
WI Army National Guard
12.2008 - 12.2016
- Maintained and kept track of more than $250,000 worth of sensitive items for company.
- Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
- Planned and conducted annual section training.
- Monitored inventory to maintain sufficient supply levels to meet operation ready status.
- Oversaw supply requests, accountability and receipts.
- Prepared unit and organizational supply documentation.
- Completed monthly, quarterly, and yearly inventory counts of equipment on book for unit.
- Assisted in logistical training, issued property and shipped and received assets.
- Coordinated and administered logistics actions to support property transactions and accountability programs.
- Responded to critical supply chain issues and devised contingency solutions to mitigate supply chain risk or inbound or outbound logistics disruptions.
Education
Associate's degree - Supply Chain Management
Northeast Wisconsin Technical College
06.2012
High school diploma or GED - General Studies
Ashwaubenon High School
06.2002
Skills
- Operational Requirements
- Customer Conflict Resolution
- Order Fulfillment
- Business Communications
- Data Verification
- Appointment Booking
- Customer Relations Abilities
- Data Entry Expertise
- Time Management
- Software Applications
- Customer Consultations
- Attention to Detail
Timeline
Logistics Scheduling Specialist
KBX Logistics
07.2021 - 05.2023
Accessorial Administrator
WEL Companies
03.2020 - 07.2021
Distribution Specialist - Team Lead/Order Fulfillment Coordinator
RGL Logistics
12.2017 - 02.2020
Warehouse Associate/TRM Specialist/Sample Fulfillment Lead
Treehouse/Bay Valley Foods
11.2015 - 11.2017
Unit Supply Specialist/unit Armorer
WI Army National Guard
12.2008 - 12.2016
Associate's degree - Supply Chain Management
Northeast Wisconsin Technical College
High school diploma or GED - General Studies
Ashwaubenon High School
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