Summary
Overview
Work History
Education
Skills
References
Timeline
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Khristina Muja

Cambria Heights,USA

Summary

Forward-thinking Assistant Director generates high-quality work. Leverages tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Assistant Director of Community Outreach

The Samaritans of New York
New York, NY
11.2023 - Current
  • Supervised recruitment process, including interviewing possible volunteers, making hiring decisions, and onboarding new volunteers.
  • Evaluated existing systems and processes in order to recommend improvements.
  • Managed the daily workflow of personnel by assigning tasks, tracking progress, and providing assistance when needed to program assistants.
  • Assisted in developing strategic plans to meet organizational goals and objectives.
  • Assisted with grant writing and fundraising efforts to secure additional resources.
  • Participated in networking events to promote organizational interests.
  • Supervised junior staff, providing guidance and professional development opportunities.
  • Provided support in the recruitment and training of new staff members and volunteers.
  • Managed inventory and resources to ensure availability and cost-effectiveness.
  • Conducted performance evaluations and recommended areas for improvement.

Fresh Associate

Amazon
Bethpage, NY
06.2021 - Current
  • Stocked shelves with products to ensure availability for customers.
  • Assisted management with developing strategies for assuring that orders were packed on time.
  • Maintained a clean and organized work area to ensure efficient operations.
  • Provided training and direction to new associates on warehouse policies and procedures.
  • Inspected products prior to stocking shelves for quality assurance purposes.
  • Resolved driver complaints in a professional manner.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Bagged, packaged orders, and wrapped products.
  • Organized food storage areas to maximize capacity, minimize accidents and maintain proper product temperature requirements.

Sales Cashier

Century 21
New York, NY
01.2020 - 03.2020
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Recommended, selected and helped locate or obtained merchandise based on customer needs and desires.
  • Greeted customers and responded to inquiries in a friendly and professional manner.
  • Organized shelves and displays to maintain an orderly appearance throughout the store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Bagged and boxed and gift-wrapped fragile merchandise to deliver excellent customer service.

Server

Resturant
Brooklyn, NY
07.2019 - 01.2020
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Prepared drinks according to standard recipes.
  • Stayed informed about daily specials, new menu items, promotions.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Assisted in training new servers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Trained new employees on restaurant procedures and plating techniques.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Education

AA - Human Services: Mental Health

LaGuardia Community College
Long Island City, NY
09.2023

Skills

  • Communication Skills (written & verbal)
  • Microsoft Office
  • Community outreach and engagement
  • Organizing
  • Teamwork
  • Multitasking Abilities
  • Customer relations
  • Individual accountability
  • Inventory management
  • Experience with Children with Special Needs
  • Infant care, childcare
  • Administrative experience

References

References available upon request.

Timeline

Assistant Director of Community Outreach

The Samaritans of New York
11.2023 - Current

Fresh Associate

Amazon
06.2021 - Current

Sales Cashier

Century 21
01.2020 - 03.2020

Server

Resturant
07.2019 - 01.2020

AA - Human Services: Mental Health

LaGuardia Community College

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