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KHRISTINA THOMAS
Venus,TX
Work Preference
Summary
Dependable professional with a strong work ethic and commitment to high-quality results. Delivered exceptional service by building strong relationships with colleagues and customers, demonstrating integrity and reliability. Adapted to fast-paced environments while embracing new challenges, contributing to continuous growth and organizational success.
Overview
1
1
Certification
25
25
years of professional experience
Work History
REGISTERED BEHAVIOR TECHNICIAN (RBT)
TELECARE CORPORATION
Antioch, California
03.2024 - 06.2026
- Delivered high-quality care, improving consumer satisfaction and supporting agency goals.
- Promoted agency mission and philosophy to case supervisors and personal attendants.
- Assisted case supervisors in recruitment, hiring, implementation of disciplinary policies, and performance evaluations.
- Identified and resolved conflicts promptly to maintain service quality.
- Supervised scheduling supports for each consumer, ensuring alignment with budget and sample schedules.
- Oversaw efficient use of IHSS hours per regulations for each consumer.
- Facilitated annual and quarterly meetings with RCEB to evaluate ISP development and ensure adherence to quality standards.
- Collaborated with executive director to secure funding for additional consumer supports.
Program Manager
Community Access-Supported Living/BASS
Berkeley, California
08.2016 - 03.2024
- Managed delivery of high-quality care, enhancing consumer satisfaction and achieving positive agency outcomes.
Advocated agency mission among case supervisors and personal attendants under supervision. - Assisted case supervisors in recruiting candidates, evaluating performance, and enforcing disciplinary policies to maintain team standards.
Resolved conflicts swiftly, problem-solving issues as they occurred. - Assisted case supervisors in recruiting candidates, evaluating performance, and enforcing disciplinary policies to maintain team standards.Resolved conflicts swiftly, problem-solving issues as they occurred.
- Facilitated communication among staff, participants, and families to align support with individual needs.
- Oversaw planning of meetings with Regional Center of the East Bay, ensuring timely progress documentation.
Conducted quarterly trainings for case supervisors while participating in new hire orientations. - Organized and led program activities for individuals with disabilities in supported living environments. for individuals with disabilities in supported living environments.
- Directed scheduling to ensure support services matched individual budgets effectively.
- Monitored compliance with IHSS regulations to maximize efficient use of hours.
Administrator
Bay Area Support Services
San Leandro, California
01.2008 - 08.2016
- Coordinated payroll operations, ensuring timely compensation and compliance with standards.
- Supervised staff hiring, evaluations, and terminations to ensure compliance with workforce regulations.
- Maintained personnel records while training staff according to program standards.
- Facilitated IHSS assessments and funding recruitment for circles of support.
- Provided training support for assistive technology and emergency assistance to enhance community participation.
- Conducted housing searches to assist consumers in finding suitable accommodations.
- Managed inventory levels, refilling medication and incontinent supplies as needed.
- Attended ISP meetings with case managers and family members to discuss consumer needs.
Direct Support Professional
Bay Area Support Services
San Leandro, California
07.2006 - 01.2008
- Delivered personalized care and support to individuals with intellectual disabilities.
- Assisted clients with daily living activities to promote independence.
- Coordinated interdisciplinary care plans to enhance communication and collaboration.
- Collaborated with administrators and behavior consultants to implement ISP objectives while ensuring accurate record-keeping.
- Executed shift responsibility checklists to improve operational efficiency and ensure team accountability.
Skycap
huntleigh USA
Oakland, USA
01.2001 - 01.2006
- Streamlined baggage handling and loading processes to ensure seamless passenger travel experiences.
- Assisted airline passengers with luggage and directions, delivering exceptional customer service.
- Handled inquiries and provided assistance to travelers, fostering positive interactions and satisfaction.
- Utilized computer systems to track and manage luggage and flight information effectively.
Education
Some College (No Degree) - Psychology
Chabot College
Hayward, CASkills
- Behavioral assessment
- Behavioral intervention
- Care plan coordination
- Service delivery
- Client advocacy
- Team collaboration
- Client communication
Certification
- Registered Behavior Technician
Languages
- English, Native
Timeline
REGISTERED BEHAVIOR TECHNICIAN (RBT)
TELECARE CORPORATION
03.2024 - 06.2026
Program Manager
Community Access-Supported Living/BASS
08.2016 - 03.2024
Administrator
Bay Area Support Services
01.2008 - 08.2016
Direct Support Professional
Bay Area Support Services
07.2006 - 01.2008
Skycap
huntleigh USA
01.2001 - 01.2006
Some College (No Degree) - Psychology
Chabot College