Khristo Makdisi
Napa,CA
Summary
Seasoned transport professional with a proven track record in managing operations and ensuring customer satisfaction, notably at Napa Valley Wine Country Tours. Expert in GPS route planning and punctuality, I excel in driving efficiency and safety. My leadership in fostering client relationships and strategic navigation skills have significantly enhanced service delivery and operational success.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Driver
Napa Valley Wine Country Tours
02.2022 - 10.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Supported new drivers by sharing best practices and insights gained from experience on road.
- Reduced downtime by promptly reporting and addressing maintenance issues.
- Strengthened relationships with clients by providing exceptional service and timely communication.
- Enhanced safety by conducting regular vehicle inspections and routine maintenance.
- Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Owner/Operator
Napa Skyline Wine Tours
01.2008 - 12.2021
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Owner Operator
Carey Global Transport
02.2000 - 10.2008
- Managed day-to-day business operations.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Assessed income and expenses and adapted plans to improve profit levels.
- Operated with safety and skill to avoid accidents and delays.
- Interacted well with customers to build connections and nurture relationships.
- Owned a fleet of 3 sedans, 2 SUV’s and one -22 passenger
- Selected to transport high level dignatories and VIP's
- Held a State Department Clearance through Carey Global Transport
- Tranported members of major financial institutions: Goldman Sachs, Merrill Lynch, Lehman Bros, etc ....
Owner
Associated Limousine Services
02.1988 - 11.2000
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Owner of TCP 14677
Education
Associate of Arts - Fun
Chicago School of Playfulness
Chicago, IL01-1987
Skills
- B License
- Airbreaks and Passenger Endorsement for up to 57 passengers
- School permit SPAB up to 58 passengers
- City and non-city driving
- Punctuality
- GPS and route planning
Certification
- Professional Truck Driver Certification (PTDC) - Professional Truck Driver Institute.
- Equal Employment Opportunity Compliance Certification- U.S Equal Employment Opportunity Commission.
- Advanced Vehicle Control and Recovery Techniques Certificate – Skid School or similar specialized driving school.
- ADA Compliance Training for Public Transit Providers– Americans with Disabilities Act National Network.
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Driver
Napa Valley Wine Country Tours
02.2022 - 10.2024
Owner/Operator
Napa Skyline Wine Tours
01.2008 - 12.2021
Owner Operator
Carey Global Transport
02.2000 - 10.2008
Owner
Associated Limousine Services
02.1988 - 11.2000
- Professional Truck Driver Certification (PTDC) - Professional Truck Driver Institute.
- Equal Employment Opportunity Compliance Certification- U.S Equal Employment Opportunity Commission.
- Advanced Vehicle Control and Recovery Techniques Certificate – Skid School or similar specialized driving school.
- ADA Compliance Training for Public Transit Providers– Americans with Disabilities Act National Network.
Associate of Arts - Fun
Chicago School of Playfulness
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