Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khristy Bower

Puyallup,WA

Summary

Proven leader in customer service and operational efficiency, I enhanced service standards at East Valley Auto Care by leveraging expert problem-solving skills and a deep understanding of vehicle operations. I approach, emphasizing customer satisfaction and effective communication, resulted in a significant improvement in client retention and service delivery.

Overview

22
22
years of professional experience

Work History

Customer Service Writer

East Valley Auto Care
08.2023 - Current
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Answered service department phone and responded promptly to questions and messages.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.

Parts Delivery Driver

Oreilly Auto Pats
06.2017 - 08.2023
  • Pulled parts off store shelves to fill customer orders.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Fostered positive working relationships with regular customers.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Kept detailed records of deliveries and money received from customers.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Verified accuracy of all deliveries against order forms.
  • Managed customer inquiries and complaints in polite and professional manner.

Lead

UniFirst
05.2011 - 08.2014
  • Oversaw daily operations and shipping and handling processes.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Maintained top performance standards while working in hot warehouse environment.
  • Monitored performance and safety practices of 5 person warehouse staff.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Kept work areas neat, clean and free from debris.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Examined dried clothes to identify stains, tears and issues.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Gained strong leadership skills by managing projects from start to finish.

Deli Clerk

Walmart
04.2007 - 03.2008
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Manager of Seasonal Amusement Park

Enchanted Village/Wild Waves
04.2002 - 10.2005
  • Provided exemplary customer service by making patrons feel welcome, answering park questions and giving directions.
  • Maintained cleanliness of park public spaces such as visitors' center, restrooms and picnic areas by scheduling routine cleaning procedures.
  • Closely follows biohazard cleaning procedures to avoid bloodborne pathogen transmission when sanitizing public restrooms.
  • Trained and certified on operation of 8 rides throughout park.
  • Assisted in training new employees in customer service, cleaning and sanitization procedures as part of new hire orientation.
  • Organized and maintained accurate logs of all park supply inventory.
  • Communicated with various departments using handheld radios.
  • Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
  • Provided information and guidance for park visitors, answered questions and inquiries.
  • Monitored weather conditions to plan work schedules effectively and minimize project delays.
  • Managed supply inventory and assigned replenishment to team members.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Partnered across departments to run smooth, professional events and activities.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

GED -

Milton High School
Milton, FL

Skills

  • Estimating costs
  • Service Scheduling
  • Customer Service
  • Appointment Scheduling
  • Customer service expertise
  • Problem-solving skills
  • Verbal and written communication
  • Product and service knowledge
  • Communicating with clients
  • Ordering parts
  • Vehicle operations knowledge
  • Invoice Processing

Timeline

Customer Service Writer

East Valley Auto Care
08.2023 - Current

Parts Delivery Driver

Oreilly Auto Pats
06.2017 - 08.2023

Lead

UniFirst
05.2011 - 08.2014

Deli Clerk

Walmart
04.2007 - 03.2008

Manager of Seasonal Amusement Park

Enchanted Village/Wild Waves
04.2002 - 10.2005

GED -

Milton High School

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Khristy Bower