Khristy Muhich
Phoenix,AZ
Summary
I am a highly motivated detailed-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position within the medical field. I am a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Cruise Specialist
Norwegian Cruise Line
11.2023 - Current
- Streamlined booking processes for improved efficiency and increased sales revenue.
- Established strong relationships with clients, leading to repeat business and referrals.
- Collaborated with team members to develop innovative marketing strategies for promoting cruise packages.
Driver Training Manager/ Deliver Driver
ZULT (Amazon)
10.2021 - 12.2023
- Organized and edited training manuals, multimedia visual aids, and other educational materials
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
OWNER
WATERFLOW POOLS, LLC
07.2001 - 10.2021
- Transcribed customer retention programs initiatives.
- Expedited appointment scheduling by efficiently managing clients calendars and addressing any conflicts or changes as needed.
- Improved the accuracy of client data by diligently updating their servicing histories and demographic information.
- Participated in ongoing professional development opportunities to stay current with industry best practices and enhance job performance.
Call Center Trainer
SOUTHWEST AIRLINES
10.2015 - 10.2018
- Determined customer needs by asking relevant questions, and listening actively to their responses.
- Troubleshooting and conflict resolution application.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Promoted customer retention by building rapport during interactions and providing compassionate assistance throughout the call.
Education
Bachelor of Science - Business Economics
Arizona State University
Tempe, AZ05.2025
Skills
- Adept thinking dexterity
- Strong interpersonal and troubleshooting skills
- Verbal and written communication expertise
- Chart organization
- Data entry expertise
- Documentation abilities
- Paperwork Processing
- Critical thinking abilities
- Detail-oriented approach
- Medical Abbreviations Knowledge
- Computer Literacy Proficiency in all microsoft programming
- HIPAA Compliance Knowledge
Timeline
Cruise Specialist
Norwegian Cruise Line
11.2023 - Current
Driver Training Manager/ Deliver Driver
ZULT (Amazon)
10.2021 - 12.2023
Call Center Trainer
SOUTHWEST AIRLINES
10.2015 - 10.2018
OWNER
WATERFLOW POOLS, LLC
07.2001 - 10.2021
Bachelor of Science - Business Economics
Arizona State University
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