Khristy Muhich
Phoenix,AZ
Summary
Results-oriented Customer Support Specialist with expertise in issue resolution and client satisfaction. Proficient in CRM software and communication strategies to drive impactful outcomes. Strong collaborator adaptable to dynamic environments, consistently meeting high standards.
Overview
25
25
years of professional experience
Work History
Student
Arizona State University, Tempe Campus
08.2023 - Current
- Developed effective study strategies to enhance academic performance and retention of complex material.
- Collaborated with peers on group projects, fostering teamwork and communication skills in diverse environments.
- Conducted research utilizing university databases, improving information literacy and analytical skills.
Training Manager
Amazon Prime Products
10.2018 - 08.2024
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented a comprehensive training program that increased employee productivity by 20% and boosted morale.
- Monitored and evaluated training performance to determine quality and cohesiveness, resulting in a 15% improvement in participant scores.
- Trained more 75 new hires each year to perform cross-training exercises with experienced workers, fostering a collaborative work environment.
Call Center Trainer
Southwest Airlines, SWA
10.2015 - 10.2018
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 27%.
- Designed training for internal employees and increased company retention and productivity rates by 33%.
- Enhanced junior trainers' effectiveness through targeted mentoring in instructional techniques.
- Refined training methods based on evaluations of employee performance impacts.
CFO
Waterflow Pools
07.2001 - 10.2018
- Oversaw payroll, budgets, and accounts payable and receivable processes efficiently, managing a monthly payroll for employees.
- Prepared financial statements quarterly, summarizing overall business performance accurately, which helped improve reporting efficiency by 25%.
- Conducted comprehensive analysis of financial data, ensuring report preparation accuracy that contributed to reducing discrepancies by 15%.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers, providing timely responses and enhancing customer satisfaction.
Education
Bachelor of Science - Applied Psychology
Arizona State University
Tempe, AZ05-2026
Bachelor of Science - Economics
Arizona State University
Tempe, AZ05-2026
Skills
- Analytical decision-making
- Problem-solving skills
- Effective problem resolution
- Organizational time strategies
- Strong attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran
Timeline
Student
Arizona State University, Tempe Campus
08.2023 - Current
Training Manager
Amazon Prime Products
10.2018 - 08.2024
Call Center Trainer
Southwest Airlines, SWA
10.2015 - 10.2018
CFO
Waterflow Pools
07.2001 - 10.2018
Bachelor of Science - Applied Psychology
Arizona State University
Bachelor of Science - Economics
Arizona State University