Accomplished logistics manager specializing in freight forwarding and compliance. Known for strong negotiation skills and effective team leadership, contributing to improved operational efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Owner
Lotus Logistics, LLC
Dalton, GA
05.2024 - Current
Responded promptly to customer inquiries related to freight forwarding services provided.
Ensured accurate completion of all required paperwork including bills of lading, commercial invoices, packing lists, insurance certificates.
Developed and maintained relationships with suppliers, carriers, and customers to ensure efficient freight forwarding services.
Scheduled pick-ups and deliveries according to customer needs while optimizing transit times.
Monitored the arrival of shipments and ensured documents were in compliance with customs regulations.
Reviewed invoices for accuracy and prepared billing documents for clients.
Provided guidance on routing options available based on client preferences and budget constraints.
Negotiated competitive rates from carriers to reduce costs associated with shipping operations.
Performed data entry duties such as updating shipment information into company systems.
Dispatcher
Norton Transport
Ringgold, Georgia
03.2024 - 10.2024
Maintained accurate records of all dispatched orders, shipments, and deliveries.
Coordinated with other departments to ensure smooth flow of operations.
Assessed driver performance based on feedback from customers or supervisors.
Managed communications between customers and drivers using two-way radios.
Sr. Teams Program Manager
UsXpress
Chattanooga, TN
05.2018 - 04.2024
Monitored driver performance and compliance with safety regulations.
Supervised a team of drivers, dispatchers, and customer service representatives.
Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
Implemented new technologies such as GPS tracking systems in order to optimize routes for maximum efficiency.
Created reports on shipment status, delivery times, cost estimates, and other metrics.
Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
Ensured compliance with local, state, federal laws governing the transportation industry.
Created and enforced policies and procedures for entire logistics team.
Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Worked closely with sales personnel to forecast future demand trends in order to plan accordingly.
Provided guidance on optimal routing strategies for shipments based on cost, time sensitivity, and other criteria.
Collaborated with IT department to enhance transportation management systems, improving data accuracy and decision-making.
CDL A OTR Driver
Cedar Creek Trucking
Dalton, GA
05.2014 - 05.2018
Executed efficient route planning to optimize delivery times across multiple states.
Conducted thorough vehicle maintenance inspections to ensure safety and compliance with regulations.
Communicated effectively with customers to confirm delivery details and address any concerns.
Loaded and unloaded cargo with precision, ensuring secure transport of goods.
Monitored fuel usage and implemented strategies to enhance cost-efficiency during long-haul trips.
Maintained accurate logs of hours worked and miles driven to comply with federal regulations.
Collaborated with logistics teams to coordinate schedules and improve delivery operations.