Khristye Allen
Kannapolis,NC
Summary
Friendly, people person and enjoy helping others. Being in the airline industry for almost two decades I know what it is to be a team player and assisting customers to have the best experience possible. I am a fast learner and coachable. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
20
20
years of professional experience
Work History
Gate Service Agent
Piedmont Airlines
Charlotte, North Carolina
05.2007 - 07.2024
- Calculated travel fares and service fees
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees
- Kept passengers moving smoothly by using PA system to announce arrivals and departures
- Met customer travel needs by matching services with personal preferences and requirements
- Assisted mobility-challenged passengers with access to wheelchairs and boarding guidance
- Resolved customer concerns, including tracing lost, delayed and misdirected baggage
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
Sales Associate
Sprint
Cincinnati, Ohio
02.2004 - 05.2007
- Used POS systems to ring up customer sales and digitally remove purchased products from inventory
- Explained billing, insurance, and wireless phone operation to familiarize customers with new purchases and processes
- Demonstrated cellphone features and assisted with product comparisons
- Advised customers on plans best-fitting personal budgets and needs
Education
High School Diploma -
Mira Costa Adult Education High School
Oceanside, California08.1988
Skills
- Passenger assistance
- Reservation management
- Itinerary planning
- Quic
- Sabre
- Task prioritization
- Public speaking
- Customer Service Experience
- Ability To Speak Clearly
- Training And Development
- Communication Skills
- Attention To Detail
- Time Management
- Customer consulting
- Complaint resolution
- Scheduling
- Time management
- In-store support
- Follow-up skills
- Relationship building
- Professional telephone demeanor
- Conflict mediation
- Complaint handling
- Problem resolution
References
References available upon request.
Timeline
Gate Service Agent
Piedmont Airlines
05.2007 - 07.2024
Sales Associate
Sprint
02.2004 - 05.2007
High School Diploma -
Mira Costa Adult Education High School
Similar Profiles
CRYSTAL FENNELCRYSTAL FENNEL
Airline-customer-service-agent/ Airline-Ramp Agent at US Airways American Airlines Piedmont AirlinesAirline-customer-service-agent/ Airline-Ramp Agent at US Airways American Airlines Piedmont Airlines
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
Jasmaine BrownJasmaine Brown
Ramp Operations Manager at Piedmont AirlinesRamp Operations Manager at Piedmont Airlines
Stefanie DuncanStefanie Duncan
Line Maintenance A&P Mechanic at Piedmont AirlinesLine Maintenance A&P Mechanic at Piedmont Airlines
Sedona NunnSedona Nunn
Color Consultant at Sherwin-WilliamsColor Consultant at Sherwin-Williams