Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khristyle Hines

Red Oak,TX

Summary


Professional with solid experience in branch operations and keen focus on efficiency and productivity. Skilled in process optimization, customer service, and administrative tasks. Strong emphasis on team collaboration, adaptability, and achieving results. Reliable and flexible, known for supporting colleagues and adjusting to changing needs seamlessly.Experienced with HRIS and data-driven approaches to personnel management, benefits administration and organizational development. Record of success in improving recruitment and retention.

Overview

8
8
years of professional experience

Work History

Branch Operations Assistant

IAAI
01.2022 - Current
  • Maintained compliance with regulatory requirements by staying up-to-date on industry regulations and applying them to branch operations.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Completed daily logs for management review.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Provided ongoing training for new hires as well as refresher courses for existing staff members for continued professional development.
  • Assisted in reducing operational costs through diligent monitoring of expenses and resource allocation.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Directed dispatching, routing, and tracking of 30-50 fleet vehicles.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Collaborated with human resources departments in recruiting top talent for key roles within the group facilities administration team.
  • Assisted human resources in the recruitment process by screening resumes, scheduling interviews, and onboarding new hires.
  • Handled administrative aspects of new employee onboarding in conjunction with HR.
  • Enhanced employee satisfaction by implementing innovative HR policies and practices.
  • Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
  • Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.

Truck Operator

Army Active Duty
05.2019 - 01.2022


  • Operate equipment, such as truck cab computers, CB radios, phones, or global positioning systems (GPS) equipment to exchange necessary information with bases, supervisors, or other drivers
  • Couple or uncouple trailers by changing trailer jack positions, connecting or disconnecting air or electrical lines, or manipulating fifth-wheel locks
  • Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations, to transport and deliver products, livestock, or other materials
  • Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
  • Collect delivery instructions from appropriate sources, verifying instructions and routes
  • Drive electric or hybrid-electric powered trucks or alternative fuel-powered trucks to transport and deliver products, livestock, or other materials.
  • Demonstrated adaptability by adjusting routes as needed due to unforeseen circumstances such as construction or inclement weather conditions without compromising delivery deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Consistently met or exceeded performance goals set by management regarding delivery times and customer satisfaction ratings.
  • Ensured timely deliveries by closely monitoring schedules and promptly addressing any delays or issues.
  • Contributed to team success through active participation in meetings and sharing best practices among fellow truck operators.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Optimized IT department efficiency by implementing streamlined processes and procedures.
  • Optimized IT infrastructure by assessing current capabilities and recommending strategic upgrades.

HR Assistant

HR Metrics
03.2017 - 03.2019
  • Create rewards, counsel employees, answer calls from higher up, admin work, excel, Microsoft, and conduct classes
  • Established performance metrics for evaluating HR effectiveness in achieving organizational goals.
  • Mentored junior HR professionals providing valuable insights into the field of human resource consultancy.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
  • Supported coordination of benefits open enrollment activities and process.
  • Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
  • Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
  • Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
  • Handled administrative responsibilities such as payroll processing accurately and efficiently.
  • Successfully completed full-cycle payroll processing while adhering to strict deadlines consistently.
  • Streamlined payroll processes for clients through efficient implementation of ADP services.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Hired employees and initiated new hire paperwork process.
  • Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
  • Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
  • Established strong relationships with community organizations to promote screening services and reach underserved populations.
  • Designed targeted training programs, increasing employee productivity and performance levels.

Education

Bachelor of Science - Human Resources Management

University of Maryland
01-2024

Associate Degree - Business Administration And Management

University of Maryland
01-2023

Skills

  • Employee relations

  • Data entry

  • HR policies and procedures

  • Training development

  • Recruiting and sourcing

  • Branch operations

  • Customer service expertise

  • Microsoft dynamics 365 (Word, Excel, etc)

Timeline

Branch Operations Assistant

IAAI
01.2022 - Current

Truck Operator

Army Active Duty
05.2019 - 01.2022

HR Assistant

HR Metrics
03.2017 - 03.2019

Bachelor of Science - Human Resources Management

University of Maryland

Associate Degree - Business Administration And Management

University of Maryland

Similar Profiles

CREATE PROFILE
Khristyle Hines