Summary
Overview
Work History
Education
Skills
Goals
Core Responsibilities
Languages
Timeline
Generic

Kimberly Hernandez

Anaheim,CA

Summary

To learn and continue branching out into other areas where I can expand my knowledge and understanding. To challenge myself and execute projects and deadlines with great success. Maintain a professional and encouraging environment in all fields such as emails, in-person, and over the phone with our clients, coworkers, employees, and business partners to ensure success and growth with peers and partners in our business environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Food Clerk

VONS
04.2020 - Current
  • Started immediately as a Food Clerk which expanded my ability to explore other departments
  • I started as a cashier and worked my way up into produce, receiving, graveyard, bookkeeping, and customer service desk, and currently, I’m the safety captain which consists of making sure all departments have the tools and supplies needed to fulfill their everyday tasks as well as making sure all equipment is in good condition to avoid any accidents.
  • Processed refunds and exchanges in accordance with company policy.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Assisted in the training of new employees, sharing best practices and expertise for successful onboarding experiences.
  • Identified issues, analyzed information and provided solutions to problems.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked well in a team setting, providing support and guidance.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Processed transactions accurately, demonstrating excellent attention to detail and cash handling skills.
  • Supported other departments as needed, demonstrating strong teamwork skills and flexibility to meet overall store objectives.
  • Operated cash register to accurately process and record customer payments.

Sales Floor Associate

KOHL’S
10.2017 - 03.2020
  • Customer service desk, purged clothing and created floor plans to build sales daily, weekly, and monthly
  • Worked in Amazon helping with package planning, team coordinating, and communications with personnel inside and outside the company.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.

Server

JACK IN THE BOX
03.2017 - 10.2017
  • Worked as a cashier in the dining area and drive-thru working/managing a team while also managing production, inventory, and customer service.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Bachelor of Arts - Psychology

California State University - Fullerton
Fullerton, CA
05.2026

AA’s in Psychology and Social & Behavioral Sciences -

CYPRESS COLLEGE
Cypress College, CA
03.2024

High School Diploma -

CENTENNIAL HIGH
Corona, CA
06.2017

Skills

  • 7 years of Retail & Customer Service Experience
  • Ability To Multitask
  • Active Listener
  • Excellent Communication Skills
  • Dependability
  • Efficient Productivity
  • Bilingual
  • Organizational Skills
  • Self-Driven and Motivated
  • Guest Engagement
  • Conflict and Complaint Resolution
  • Adaptable and Flexible

Goals

  • To learn, understand, and support objectives, short and long-term
  • Keep professionalism in all areas of operation
  • Learn skills, tasks, duties, and information not only just to grow, but to share with others as a collaborative growth
  • Continue to challenge myself and others, as well as support success and learn from mistakes
  • Communicate all information thoroughly to the team to carry a successful outcome

Core Responsibilities

  • To carry out the best customer service possible for our customers giving them my full attention, actively listening, guiding them, and helping them with their needs when shopping at our location.
  • Purchasing equipment needed for our employees to safely accomplish daily tasks needed to be done throughout the store.
  • Making sure that all employees wear and use PPE as company policies follow.
  • Working cooperatively with peers inside/outside the company to have success in meeting our goals.
  • Keeping track of all sales from previous days making sure we meet daily goals.
  • Depositing and keeping track of all money coming into the store.
  • Actively utilizing math within all areas/departments of the store to complete daily tasks.
  • Scan all merchandise being brought into the store from the company's warehouse to keep track of numbers for inventory purposes.
  • Put out daily sales and make sure everything is up to date by a deadline for our customers to have the best shopping experience.
  • Actively using computer software to successfully carry out most and all of these tasks.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Food Clerk

VONS
04.2020 - Current

Sales Floor Associate

KOHL’S
10.2017 - 03.2020

Server

JACK IN THE BOX
03.2017 - 10.2017

Bachelor of Arts - Psychology

California State University - Fullerton

AA’s in Psychology and Social & Behavioral Sciences -

CYPRESS COLLEGE

High School Diploma -

CENTENNIAL HIGH
Kimberly Hernandez