Khrysta Vandenburgh
Summary
Knowledgeable and well diverse with background in customer service. Proven ability to handle customer inquiries and resolve issues efficiently, enhancing client satisfaction. Demonstrated strong communication and problem-solving skills in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Service Advocate
IBEX Global- UHC Campaign
11.2025 - Current
- Resolved customer inquiries and issues through multiple communication channels, ensuring high satisfaction levels.
- Developed comprehensive knowledge of product offerings to provide accurate information and support to customers.
- Collaborated with team members to enhance service delivery processes and improve overall customer experience.
- Trained new staff on customer service protocols, fostering a knowledgeable and efficient team environment.Hea
- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Educated customers on product features and benefits, enhancing their understanding and usage.
IOS Technical Advisor-Chat
Kelly Services (Kelly Connect)
07.2024 - 03.2025
- Developed expertise in Apple's software development tools such as Xcode and Swift to create custom applications.
- Performed regular system updates for both hardware and software components of all supported iOS devices.
- Provided technical guidance on best practices when configuring an iOS device for maximum security measures.
- Provided technical support for iOS devices, including iPhone and iPad troubleshooting, repair, and maintenance.
- Diagnosed hardware and software issues related to iOS devices using specialized diagnostic tools.
- Resolved customer complaints quickly and accurately while providing exceptional customer service at all times.
- Provided technical support for iOS applications, resolving user issues efficiently.
- Collaborated with cross-functional teams to enhance app performance and user experience.
Remote Centralized Leasing Specialist
Entrata
07.2023 - 07.2024
- Respond to inquiries via phone and email, providing timely and effective solutions to prospect questions
- Deliver outstanding customer service, fostering positive referrals from both existing residents and potential tenants
- Coordinate with maintenance personnel to swiftly resolve facility issues, maintaining high levels of tenant satisfaction and retention
Mental Health Technician
Palmetto Summerville Behavioral Health
06.2022 - 01.2023
- Conducted regular patient safety assessments and documented their well-being, ensuring consistent monitoring and support
- Facilitated crisis interventions using de-escalation strategies to maintain a safe environment for individuals experiencing emotional distress
- Fostered therapeutic relationships with clients, contributing to a supportive atmosphere conducive to their recovery and mental health management
Triage Medical Assistant
Charleston ENT
03.2022 - 05.2022
- Conducted initial patient assessments, effectively prioritizing urgent care needs to optimize clinic workflow
- Delivered empathetic patient care, offering comfort and clear communication to individuals awaiting medical services
- Maintained stringent adherence to HIPAA guidelines, ensuring the confidentiality and accuracy of patient records and documentation
- Provided patient education on post-treatment care and coordinated prescription orders with pharmacies to support ongoing health management
Certified Medical Assistant
Sweetgrass Pediatrics
03.2021 - 03.2022
- Maintained a sanitary and organized clinical environment through diligent restocking and preparation of exam rooms and medical supplies, contributing to the efficiency of healthcare delivery
- Facilitated diagnostic and therapeutic procedures, ensuring patient comfort and accuracy, and conducted patient education on medication and care plans to support treatment adherence and patient
- Assisted in patient care by obtaining and recording medical histories, vital signs, and preparing individuals for physician examinations, enhancing patient flow and reducing wait times
Certified Medical Assistant
Roper St Francis Healthcare
07.2019 - 09.2021
- Prepared patients for physician examinations, ensuring efficient room turnover and adherence to sanitary protocols
- Delivered empathetic patient care, effectively addressing concerns and documenting health histories and vital signs
- Streamlined clinic operations, reducing patient wait times through diligent schedule management and room preparation
- Facilitated diagnostic procedures and testing, accurately processing specimens and administering medications as directed
Cashier
Walmart
10.2013 - 06.2018
- Provided exceptional customer service, addressing inquiries and enhancing shopper satisfaction through diligent assistance and relationship building
- Accurately managed financial transactions, ensuring secure handling of cash, checks, and credit card payments to maintain high levels of accuracy and minimize discrepancies
- Enhanced customer loyalty by effectively resolving complaints and fostering positive customer relations through professional communication and service
- Supported pharmacy operations by maintaining up-to-date knowledge of products and promotions, facilitating communication with medical professionals, and providing backup assistance as needed
Education
Associate of Science - Medical Assisting
Trident Technical College
Charleston, South Carolina01.2019
Skills
- Information Analysis
- Market Conditions Research
- Property Management
- Works Great with Others
- Entering Patient Information into Charts
- Answering Messages
- Technical Savvy
- Injections and Phlebotomy
- Well Organized
- Accuracy and Attention to Detail
- Fast Typing Speed
- Prior Authorizations
- Leasing Reports
- Tenant Issue Resolution
- Goal-Oriented
- Telephone and Email Etiquette
- Proficient in MS Word
- Proficient in Excel
- Customer Service
- Patient Confidentiality
- HIPAA Compliance
- Insurance Coverage Verification
- Problem-solving
- Multitasking
- Attention to detail
- Call center experience
- Administrative support
- Complaint handling
- Data entry
Languages
English
Native or Bilingual
Timeline
Customer Service Advocate
IBEX Global- UHC Campaign
11.2025 - Current
IOS Technical Advisor-Chat
Kelly Services (Kelly Connect)
07.2024 - 03.2025
Remote Centralized Leasing Specialist
Entrata
07.2023 - 07.2024
Mental Health Technician
Palmetto Summerville Behavioral Health
06.2022 - 01.2023
Triage Medical Assistant
Charleston ENT
03.2022 - 05.2022
Certified Medical Assistant
Sweetgrass Pediatrics
03.2021 - 03.2022
Certified Medical Assistant
Roper St Francis Healthcare
07.2019 - 09.2021
Cashier
Walmart
10.2013 - 06.2018
Associate of Science - Medical Assisting
Trident Technical College