Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Khrystal Almager

Summary

Dynamic Store Manager with a proven track record at CVS Pharmacy, excelling in customer engagement and effective problem resolution. Skilled in inventory management and staff development, I foster collaborative team environments that enhance performance and drive sales.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Store Manager

CVS Pharmacy
11.2016 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.

Cashier

Kent Kwik Convenience Stores
02.2015 - 10.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Helped maintain overall cleanliness of store.

Store Manager

Dollar General
09.2013 - 12.2015
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.

Education

High School Diploma -

Seminole High School
Seminole, TX
05-2010

Skills

  • Customer engagement
  • Effective problem resolution
  • Strong organizational skills
  • Staff management
  • Collaborative team development
  • Leadership development
  • Staff management
  • Inventory management
  • Staff scheduling management
  • Task delegation expertise
  • Product merchandising

Accomplishments

  • Improved team productivity by implementing a performance tracking and coaching program.
  • Supervised team of 11 staff members.
  • Exceeded monthly store sales goals 6 months in a row.
  • Improved inventory accuracy by minimizing stockouts and overstock issues.
  • Resolved customer complaints with an 89% satisfaction rate, improving online store ratings.
  • Passed all health, safety, and audit inspections with zero violations.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Store Manager

CVS Pharmacy
11.2016 - Current

Cashier

Kent Kwik Convenience Stores
02.2015 - 10.2016

Store Manager

Dollar General
09.2013 - 12.2015

High School Diploma -

Seminole High School

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