Khrysteena Rodriguez
Tucson,AZ
Summary
Skilled Heavy Equipment Operator with a proven track record at Asarco Mission Complex, adept in machinery inspection and team leadership. Enhanced safety compliance and operational efficiency, significantly boosting project completion rates. Expert in heavy machinery operation and safety, coupled with exceptional problem-solving abilities, ensuring high levels of customer satisfaction and retention across roles.
Overview
12
12
years of professional experience
Work History
Heavy Equipment Operator
Asarco Mission Complex
Sahuarita, AZ
03.2019 - Current
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Remove debris and leveled ground to prepare job sites for construction projects.
- Assisted in training new hires on proper operation techniques and safety procedures for various pieces of heavy equipment.
Technical Support Representative
VXI
Tucson Estates, AZ
08.2016 - 12.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
Retention Customer Service Representative
DIRECTV
Tucson Estates, AZ
01.2016 - 05.2018
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
- Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
Retail Sales Associate
AutoZone
Tucson, AZ
08.2014 - 02.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
Associate Degree In Nursing - Patient Care Technician
Brookline College
Tucson, AZ12.2016
High School Diploma -
Franklin Vital High School
Tucson, AZ03.2015
Skills
- Heavy Equipment Operation
- Valid Driver's License
- Safe Equipment Operation
- Loader Operation
- Bulldozer Operation
- Safety Compliance
- Heavy Lifting
- Moving and Leveling Dirt
- Heavy Haul Trucking
- Machinery inspection
- Construction Equipment Operation
- First Aid Training
- Bulldozer Maneuvering
- Debris Removal
- Team Leadership
- Materials Movement
Timeline
Heavy Equipment Operator
Asarco Mission Complex
03.2019 - Current
Technical Support Representative
VXI
08.2016 - 12.2019
Retention Customer Service Representative
DIRECTV
01.2016 - 05.2018
Retail Sales Associate
AutoZone
08.2014 - 02.2016
Associate Degree In Nursing - Patient Care Technician
Brookline College
High School Diploma -
Franklin Vital High School