Khrystina McQueen
Hurst
Summary
Professional with strong background in customer service and support, ready to excel in member-focused environment. Known for effective communication, problem-solving, and adaptability. Strong emphasis on teamwork and achieving results. Skilled in conflict resolution, CRM systems, and multitasking. Trusted team player who adapts to changing needs.
Overview
8
8
years of professional experience
Work History
Member Service Agent
Velera
04.2024 - Current
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Assisted members with account inquiries, ensuring accurate and timely responses to enhance satisfaction.
- Processed member transactions efficiently, utilizing company software to maintain transaction accuracy.
- Collaborated with team members to streamline operations and improve service delivery processes.
- Processed membership applications quickly, verifying required documentation accurately to ensure smooth onboarding experiences for new members.
Pharmacy Technician Trainee
Walmart Mail Order
03.2022 - 03.2024
- Processed prescription orders accurately and efficiently to meet customer needs.
- Assisted pharmacists in preparing and dispensing medications in compliance with regulations.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Collaborated with healthcare professionals to resolve medication-related inquiries effectively.
- Implemented process improvements to enhance workflow efficiency within the pharmacy team.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
Lead Toddler Teacher
Creme De La Creme Center of Excellence
01.2020 - 02.2022
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a nurturing environment promoting emotional and social development in toddlers.
- Collaborated with parents to support children's growth and address developmental needs.
- Mentored junior teachers, sharing best practices for classroom management and curriculum delivery.
- Established strong relationships with children, encouraging curiosity and exploration in learning activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
Customer Care Representative
Brinks Home Security
10.2018 - 12.2019
- Resolved customer inquiries and issues via phone and email, ensuring high satisfaction levels.
- Utilized CRM software to track interactions and manage customer accounts effectively.
- Educated customers on security products and services to enhance product understanding.
- Collaborated with team members to streamline processes for improved service delivery.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume with exceptional professionalism and efficiency.
Appointment Setter
Easy Rest Adjustable Beds
07.2017 - 09.2018
- Scheduled appointments for sales team, optimizing daily outreach efforts.
- Conducted follow-up calls to confirm appointments and address client inquiries.
- Utilized CRM software to track interactions and manage customer data efficiently.
- Collaborated with marketing team to align messaging and improve lead generation strategies.
- Engaged in continuous learning about products to provide informed support during client interactions.
Education
High School Diploma -
E. L. Bowsher High School
Toledo, OHSkills
- Patience and tolerance
- Professionalism and courtesy
- Building rapport
- Social perceptiveness
- Customer service
- Call center experience
- Complaint handling
- Payment processing
- Workflow optimization
- Financial transactions
- Account management
Timeline
Member Service Agent
Velera
04.2024 - Current
Pharmacy Technician Trainee
Walmart Mail Order
03.2022 - 03.2024
Lead Toddler Teacher
Creme De La Creme Center of Excellence
01.2020 - 02.2022
Customer Care Representative
Brinks Home Security
10.2018 - 12.2019
Appointment Setter
Easy Rest Adjustable Beds
07.2017 - 09.2018
High School Diploma -
E. L. Bowsher High School