Khrystine Lopez
Huntington Beach,CA
Summary
Dedicated Hospitality & Food Service Professional with a proven track record of delivering exceptional guest experiences, streamlining operations, and maintaining the highest standards of service. Skilled in fostering customer loyalty, training team members, and adapting to fast-paced, high-pressure environments while consistently exceeding performance goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
03.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Bartender
Evolution Hospitality
05.2022 - 02.2025
- Tasked with management duties and responsibilities in the absence of a Food & Beverage manager.
- Supervised staff providing criticism in order to meet brand standard audits.
- Prepared drinks in adherence to company standards and informed provided suggestions.
- Trained and guided existing bartending staff, enhancing team performance and service quality.
- Trained new employees and ensured they understood and upheld operational standards.
- Provided friendly and personable service to each guest in a timely manner.
- Developed rapport with guests by remembering names, drink orders, and food allergies.
- Collaborated with management to develop and update the cocktail menu, incorporating current trends and ensuring safety compliance.
- Achieved a 55%, or higher, profit margin on pastry menu by pricing through effective inventory management and pricing strategies.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Delivered exceptional customer service by engaging with guests, addressing concerns, and maintaining a welcoming atmosphere in a fast-paced environment.
Front Office Manager
South Coast Cheer
10.2021 - 05.2023
- Managed daily administrative operations to ensure efficient office functionality and an organized work environment.
- Coordinated schedules and facilitated seamless registration processes for participants.
- Administered client accounts and managed all payment transactions with accuracy and timeliness.
- Streamlined record-keeping processes, enhancing the filing system for essential documents such as I-9s.
- Maintained proper bookkeeping, data entry, and organization of client files.
- Responded to client inquiries via phone, email, and in-person, and conducted facility tours for new clients.
- Ensured a welcoming, clean, and organized atmosphere for all visitors.
- Assisted new clients by directing them to appropriate areas and addressing their questions or concerns.
- Acquired comprehensive knowledge of company policies and procedures to provide accurate information to clients.
Bartender
AMC
03.2017 - 03.2019
- Provided informed beverage and menu recommendations by leveraging a comprehensive understanding of bar selections and customer preferences.
- Delivered exceptional customer service by efficiently managing food and beverage orders and employing effective suggestive selling techniques.
- Ensured compliance with alcohol service regulations through diligent age verification and maintained bar operations, including opening, closing, and inventory management.
Education
Bachelor of Arts - History
California Polytechnic University Pomona
05.2027
Bachelor of Arts - English
California Polytechnic University Pomona
05.2027
Associate of Arts - History
Golden West College
05.2019
Associate of Arts - English
Golden West College
05.2019
Associate of Arts - Liberal Arts
Golden West College
05.2019
Skills
- Bilingual
- Customer Service
- Health Codes Compliance
- Bar Restocking
- Mixology
- Safe Service Compliance
- Basic Accounting
- Team Training and Development
- Cocktail List Development
- Attention to Detail
- Cash Handling
- Multitasking
- Problem Solving
- Knowledge of Alcoholic Beverages
- Teamwork
- Time Management
- Communication
- Food and beverage operations
- Cost control
- Sanitation standards
- Nutrition awareness
- Ordering supplies
- Menu pricing
- Front of house management
- Training and onboarding
- Employee supervision
- Inventory management
- Safe food handling
- Team leadership
- Scheduling
Certification
- Food Handlers, ServeSafe, 2022-01-01
- TIPS, eTips, 2022-01-01
Timeline
Barista
Starbucks
03.2025 - Current
Bartender
Evolution Hospitality
05.2022 - 02.2025
Front Office Manager
South Coast Cheer
10.2021 - 05.2023
Bartender
AMC
03.2017 - 03.2019
Bachelor of Arts - English
California Polytechnic University Pomona
Associate of Arts - History
Golden West College
Associate of Arts - English
Golden West College
Associate of Arts - Liberal Arts
Golden West College
Bachelor of Arts - History
California Polytechnic University Pomona
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