Summary
Overview
Work History
Education
Skills
Timeline
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Khrystle Sullivan

Khrystle Sullivan

Cedar Rapids,Iowa

Summary

An experienced technology operations orchestrator passionate about identifying innovative, forward-looking tech solutions that harmonize with business strategy to streamline organizational processes, and create operational efficiencies and cost reductions to power organizational growth.

With a well-proven track record of stepping into new roles and quickly implementing positive changes that drive company success, I am known for creating successful teams and maximizing staff engagement while simultaneously addressing challenges such as creating organizational efficiencies and shepherding staff through change while remaining focused on and true to long term organizational visions and objectives.

I thrive in multifaceted roles which allow me to utilize my creative solutioning skills and training in technology, psychology, and teaching in combination with my executive aptitude and management experience to continually find and explore new opportunities for increasing organizational excellence.

Overview

35
35
years of professional experience

Work History

Director, IT Shared Services

UFG
Cedar Rapids, Iowa
03.2016 - Current
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Stewarded the operating budget and financial planning processes for all of the Shared Services teams, which spanned a wide array of facilities and technology.
  • Presented opportunities for cost-savings totaling over $6m in previous two years.
  • Implemented cost-savings approaches of around $1m per year without sacrificing service quality.
  • Successfully averted imminent SOX audit failure by stepping in and quickly creating and implementing change management and deploy processes and procedures throughout the IT structure ensuring compliance with SOX audit policies while fostering staff adherence.
  • Spearheaded the initiative to drive operational excellence for both our internal and external customers.
  • Created and implemented disaster recovery plans, procedures, and documentation to ensure effective business continuity during natural disasters.
  • Maintained compliance with vendor contracts and licensing.
  • Developed policies and procedures to ensured equipment is maintained in compliance with current corporate standards.
  • Developed, enhanced, and managed the Help Desk, IT Support, Operations, Infrastructure, Process and Systems Integrations, DevOps, Release Management, Agency Interface, Database Administration, Datahub, Reporting, and MIS teams with up to 22 direct and over 70 indirect reports across these functional areas.
  • Developed career pathing and growth plans and trained staff into positions as team leads and technical leads where appropriate.
  • Established best practices for technology, training, and documentation.
  • Created onboarding and interview templates to ensure consistency and fairness.

Data Warehousing BI Engineer

TaxAct
Cedar Rapids, IA
11.2014 - 03.2016
  • Broke new ground by architecting and implementing the company's first-ever data warehouse, combining all sources of revenue and client data into a single, accessible structure for reliable corporate reporting.
  • Designed, coded and implemented ETL processes to extract data from multiple sources, align the grain, and load into the warehouse and other reporting structures.
  • Participated in requirements gathering sessions with business users and stakeholders to understand their reporting needs.
  • Configured various components of the Business Intelligence platform such as dashboards, reports, scorecards.
  • Designed, built, tested and maintained OLAP cubes for reporting purposes.
  • Monitored system performance metrics and identified areas of improvement in the architecture design.
  • Conducted performance tuning of existing databases and queries to optimize throughput.
  • Developed automated programs to gather data from APIs automating four previously manual processes.
  • Provided T-SQL and SSRS training to BI staff.

Data Department Manager

Planet Discover/Gannett, Inc
Cedar Rapids, Iowa
01.2005 - 03.2014
  • Founding member and leader of the Data Division for start-up local search firm.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Designed, implemented, maintained large national data warehouse.
  • Created database structures, scripts, analysis processes, procedures servicing hundreds of real‑time client sites.
  • Created, negotiated and maintained business rules surrounding updating and use of data.
  • Ensured compliance with state and federal regulations.
  • Located, contacted, maintained contractual relationships, performed due diligence with third party vendors.
  • Spearheaded transitions between three national data vendors.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Communicated with senior executives at client sites.
  • Management, acquisition and development of staff.
  • Developed, monitored, managed projects to create new software solutions and to streamline workflows.

Vice President Information Systems and Technology

Innovative Health Strategies
Cedar Rapids, Iowa
04.2003 - 12.2004
  • Developed and executed strategic plans to support the vision of the organization.
  • Created and implemented all IT protocols and procedures.
  • Managed financial operations, overseeing budgeting, and forecasting activities for the IT department.
  • Networked with industry contacts to gain competitive insights and inform best practices.
  • Negotiated contracts with vendors for services, products and supplies.
  • Maintained relationships with key stakeholders and investors.
  • Ensured compliance with federal, state and local laws and HIPAA compliance.
  • Planned, created, procured, implemented, managed and maintained the IT Department.
  • Researched, approved, and purchased all hardware and software.
  • Created a successful LAN simultaneously utilizing both Unix and Windows O/S
  • Designed and maintained data warehouse and reporting tools.

Education

Master of Divinity -

St. Paul Lutheran Seminary
Sioux Falls
05-2024

Bachelor of Arts - Psychology

University of Baltimore
Baltimore, MD
05.1992

Skills

  • Strategic Technical Leadership toward Operational Excellence
  • Creating Organizational Efficiencies
  • Business Process Refinement
  • Expert Team Building & Visioning
  • Cross-functional team leadership
  • Creative Problem Solver
  • Relationship Builder
  • Expertise in Data Architecture, Warehouses, and Reporting
  • Deep experience in Systems Integrations
  • Continuous Improvement
  • Change Management
  • Regulatory Compliance
  • Disaster Recovery Planning
  • Vendor Contracts and Licensing
  • Cost-savings Approaches

Timeline

Director, IT Shared Services

UFG
03.2016 - Current

Data Warehousing BI Engineer

TaxAct
11.2014 - 03.2016

Data Department Manager

Planet Discover/Gannett, Inc
01.2005 - 03.2014

Vice President Information Systems and Technology

Innovative Health Strategies
04.2003 - 12.2004

Master of Divinity -

St. Paul Lutheran Seminary

Bachelor of Arts - Psychology

University of Baltimore

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Khrystle Sullivan