Khrystyna Trostynska
Summary
Results-driven pm accustomed to overseeing operations with strong attention to details. History of meeting demanding group objectives through planing, communication, motivation and performance management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Project Manager's Assistant
LPU Organization
05.2024 - Current
- Attended weekly meetings and reported pertinent information to employees.
- Assisted coworkers and staff members with special tasks on daily basis.
- Communicated with and interfaced with business owners and community as confidential liaison.
- Scheduled meetings and managed calendar.
- Responded to and directed incoming calls and other communication.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted in seeking out fundraising opportunities.
User Support Specialist
PinataFarms
03.2023 - 10.2023
- Addressed and resolved escalated customer issues and complaints through email, in-app chat.
- Helped with editing video using app's tools.
- Worked closely with developers during update rollouts, ensuring minimal impact on users and swift resolution of any issues that arose.
- Described application problems and users complaints
to developers - Was also responsible for finding content for the app, analyzed the trends.
Education
Міжнародні відносини, міжнародна інформація
Львівський Національний Університет ім. І. Франка
06.2019
Skills
- Jira
- Microsoft Project
- Confluence
- Google Sheets
- Notion
- Figma
Certification
- CAPM Exam Prep by Joseph Phillips, 10/2023
- Broad understanding of traditional Waterfall project management techniques.
- Understanding of Agile principles and practices, including Scrum and Kanban.
- Creating detailed project plans, schedules, and timelines.
- Defining project scope, objectives, and deliverables.
- Using project scheduling tools to create and manage timelines.
- Understanding of critical path method (CPM) and Gantt charts.
- CAPM Certification of Exam Prep by TIA Education Group, 02/2024
- Identifying potential project risks and creating risk mitigation plans, conducting risk assessments and impact analysis.
Languages
Ukrainian
Native language
English
Advanced
C1
Timeline
Project Manager's Assistant
LPU Organization
05.2024 - Current
User Support Specialist
PinataFarms
03.2023 - 10.2023
Міжнародні відносини, міжнародна інформація
Львівський Національний Університет ім. І. Франка
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