- I enjoy helping others and giving back to the community
- Avid Reader
- Music
- Video Gaming
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
- Watching Movies and TV Shows
- Learning new cooking techniques and expanding my culinary skills
- Animal Care
- Reading
- Strategy Games
- I like looking at the stars and learning about constellations
- Cooking
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Astrology
- Photography
Khrystyne Montgomery
Loveland,CO
Summary
Dynamic grocery professional with a proven track record at City Market, excelling in customer service and inventory management. Recognized for enhancing sales through effective merchandising and maintaining high standards of cleanliness and safety. Strong communicator and team player, dedicated to fostering positive customer relationships and optimizing store operations.
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Grocery Clerk
King Soopers
01.2022 - Current
- Assisted in inventory management by conducting regular stock checks and ensuring accuracy in product counts.
- Coordinated product replenishment to maintain optimal stock levels and enhance sales opportunities.
- Executed product merchandising strategies to create appealing displays that attracted customer attention.
- Maintained cleanliness and safety standards throughout the store to ensure a pleasant shopping environment.
- Collaborated with team members to streamline operations and improve overall store efficiency.
- Provided detailed product information to customers, enhancing their shopping experience and satisfaction.
- Supported cash register operations by accurately processing transactions and handling cash securely.
- Organized sales floor to facilitate easy navigation and enhance product visibility for shoppers.
- Identified and resolved customer inquiries promptly to foster positive relationships and repeat business.
- Trained new employees on store policies and procedures, fostering a collaborative team environment.
- Developed knowledge of store layout to assist customers efficiently and enhance service delivery.
- Implemented promotional displays to boost sales on seasonal and featured items.
- Monitored product expiration dates and rotated stock regularly to minimize waste and uphold quality.
- Provided support during peak shopping hours, ensuring swift service and customer satisfaction.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
Assistant Grocery Manager
City Market
03.2021 - 09.2021
- Assisted in managing daily grocery operations to ensure smooth workflow and customer satisfaction.
- Supported inventory management by monitoring stock levels and coordinating product orders.
- Trained new staff members on store procedures and customer service best practices.
- Promoted a safe working environment by adhering to safety compliance protocols.
- Collaborated with team members to execute merchandising strategies effectively.
- Resolved customer inquiries and complaints to enhance their shopping experience.
- Implemented promotional displays to drive sales and improve product visibility.
- Managed product placement and restocking efforts to optimize sales opportunities.
- Supported loss prevention efforts by maintaining accurate inventory records.
- Encouraged a positive team culture through recognition and support of team members.
- Maintained knowledge of product offerings to assist customers with informed choices.
General Merchandise Department Manager
City Market
09.2018 - 03.2021
- Increased sales by implementing effective merchandising strategies and attractive product displays.
- Implemented loss prevention measures, reducing shrinkage and maintaining accurate inventory records.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Organized seasonal promotions and events to attract new customers and increase foot traffic in the store.
- Conducted regular department audits, identifying areas of improvement and implementing corrective actions.
- Developed strong relationships with vendors, negotiating favorable terms to maximize profitability.
- Collaborated with other department managers to create cross-promotional initiatives, driving overall store sales.
- Managed inventory levels, ensuring optimal stock availability for customer satisfaction and sales growth.
- Addressed customer concerns promptly, providing exceptional service to foster loyalty and repeat business.
- Mentored and trained staff members, fostering a positive work environment and boosting team performance.
Dairy Clerk
City Market
09.2017 - 09.2018
- Trained new dairy clerks on rotation systems, product management and customer service.
- Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
- Stayed current with present, seasonal and special promotions.
- Checked and logged temperatures in cases and coolers to maintain proper settings.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Labeled and inventoried department merchandise.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Identified unsafe conditions and notified store management for correction.
- Adhered to food safety regulations and guidelines.
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
- Reported product ordering and shipping discrepancies to department manager.
- Answered questions from customers and discussed new products placed in dairy cases.
- Refilled displays and dispensers with variety of recipe cards, product coupons and information on complimentary foods.
- Notified management of customer or employee accidents.
- Inspected equipment and notified appropriate department or store manager of items needing repair.
Customer Service Representative
City Market
04.2014 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Education
High School Diploma -
Hayden High School
Hayden, CO05-2011
Skills
- Customer service
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Assisting customers
- Stock rotation
- Cleaning and sanitation
- Workplace safety
- Customer service-focused
Interests
Timeline
Grocery Clerk
King Soopers
01.2022 - Current
Assistant Grocery Manager
City Market
03.2021 - 09.2021
General Merchandise Department Manager
City Market
09.2018 - 03.2021
Dairy Clerk
City Market
09.2017 - 09.2018
Customer Service Representative
City Market
04.2014 - 09.2017
High School Diploma -
Hayden High School