Khrystyne Janine Lumbang
Avenel,NJ
Summary
Experienced Treasury Management Specialist at Provident Bank known for improving clients satisfaction, streamlining operations and resolving complex inquiries through expertise in treasury management and strong collaborative skills.
Overview
13
13
years of professional experience
Work History
Treasury Management Specialist
Provident Bank
03.2019 - Current
- Monitor incoming inquiries from clients and internal stakeholders via assigned group mailboxes in support of all Treasury Management Clients.
- Resolve Treasury Management inquiries internally as well as working with third party vendors to resolve clients issues related to treasury management services.
- Maintain all records to remain complaint with policies and procedures across treasury management services.
- Facilitate implementations when clients add and/or modify existing products and services.
Telephone Agent
Provident Bank Contact Center
06.2015 - 03.2019
- Achieved success within a fast-paced environment by remaining organized and managing time efficiently while juggling multiple tasks at once.
- Managed high call volumes while maintaining exceptional service standards for each interaction.
- Assisted in training new employees, sharing best practices in phone etiquette and customer service skills.
- Navigated multiple computer systems simultaneously to efficiently process customer requests.
Customer Service
Dr. Leonard’s Healthcare
07.2012 - 05.2015
- Assisted patients with their accounts by answering phone inquiries
- Assisted with, but not limited to, activating and terminating customers’ subscription
- Updated and maintained customer files
Education
Middlesex County College - Pre-Allied Healthcare
Middlesex County College
Edison, NJSkills
- Treasury Management Expertise
- Collaborative Teamwork Abilities
- Customer Service
- Attention to Detail
- Staff Training
Timeline
Treasury Management Specialist
Provident Bank
03.2019 - Current
Telephone Agent
Provident Bank Contact Center
06.2015 - 03.2019
Customer Service
Dr. Leonard’s Healthcare
07.2012 - 05.2015
Middlesex County College - Pre-Allied Healthcare
Middlesex County College
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