Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Khue Vu

Katy,TX

Summary

Resourceful Welcome Coordinator known for productivity and efficient task completion. Specialize in customer service, communication, and organizational skills. Excel in empathy, active listening, and adaptability to ensure guests feel valued and supported. Welcome Coordinator with background in creating warm, inviting environments for guests and clients. Known for maintaining high standards of professionalism while providing consistent courteous service. Skilled at logistical coordination, problem-solving, and building relationships. Contributed to improved customer satisfaction ratings in previous roles by ensuring all visitor needs were met promptly and efficiently.

Overview

10
10
years of professional experience

Work History

Welcome Coordinator

Oak Street Health Clinic
Houston, TX
10.2022 - Current
  • Greeted and welcomed guests upon arrival to the facility.
  • Coordinated with other departments to ensure smooth operations at the welcome desk.
  • Assisted visitors with questions or concerns regarding their visit.
  • Conducted regular inspections of the premises to ensure cleanliness standards are met.
  • Provided information about the organization, its services and activities.
  • Verified visitor identity before granting access to restricted areas.
  • Managed incoming phone calls from customers and addressed inquiries promptly.
  • Scheduled appointments for visitors as required.
  • Monitored inventory of supplies used at the welcome desk.
  • Answered inbound calls from wide range of members, welcoming callers.
  • Maintained organized, stocked, and clean areas for employees and guests.
  • Greeted incoming visitors and answered telephone calls to provide speedy and knowledgeable assistance.
  • Provided guests with directions, operational hours and transportation options to reach desired locations.
  • Managed supply inventory for team and distributed resources to meet demand.
  • Ensured compliance with all safety regulations and procedures.
  • Settled disputes or helped solve other customer concerns.

Front Desk Receptionist

Sahara Home Health
Sugar Land, TX
03.2022 - 09.2022
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Assisted with scheduling appointments for clients and visitors.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Greeted customers warmly and made them feel welcome.
  • Updated customer information in databases regularly to ensure accuracy of records.

Cashier

Pick Up Stix Fresh Asian Flavors
Mission Viejo, CA
04.2015 - 01.2016
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Stocked shelves with merchandise when needed.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Welcomed customers, offering assistance to help find store items.
  • Answered phone calls to assist customers with questions and orders.

Education

GED -

Saddleback College
Mission Viejo, CA

Skills

  • Customer service
  • Appointment scheduling
  • Telephone answering
  • Schedule management
  • Problem-solving abilities
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Attention to detail

Languages

Vietnamese
Native/ Bilingual
English
Professional

Timeline

Welcome Coordinator

Oak Street Health Clinic
10.2022 - Current

Front Desk Receptionist

Sahara Home Health
03.2022 - 09.2022

Cashier

Pick Up Stix Fresh Asian Flavors
04.2015 - 01.2016

GED -

Saddleback College

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Khue Vu