Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Mortgage Loan Specialist
Solutions Financial Mortgage Company
06.2021 - Current
Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
Coordinated seamlessly with real estate agents, attorneys, title companies, and other stakeholders for smooth transactions.
Implemented risk mitigation measures by diligently reviewing borrower documentation and verifying information accuracy.
Managed a pipeline of over 20 mortgage applications at all times, prioritizing tasks based on urgency and importance.
Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Enrolled Agent
TY Tax Services Inc.
10.2014 - 06.2021
Completed and filed returns with tax departments at state and federal levels.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
Enhanced client trust by maintaining strict confidentiality with sensitive financial information.
Financial Assistant
UNICEF
02.2012 - 09.2014
Documented fiscal budget and established procedures for tracking expenses.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Minimized financial discrepancies, resulting in increased efficiency and accuracy in financial transactions.
Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
Personal Banker
J.P. Morgan Chase
01.2010 - 01.2011
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Expanded client base by promoting new financial products.
Established rapport with new clients to increase satisfaction and loyalty.