Khuloud Ahmed
Ames,IA
Summary
Dynamic Salesforce Administrator with a strong background in cross-functional collaboration and problem-solving. Proven ability to document processes and optimize workflows, leading to improved system functionality and user support. Committed to driving business success through effective stakeholder management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Admin/Business Analyst
Dell Technologies
08.2024 - Current
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to gather and document requirements.
- Assisted in creating data models to enhance decision-making capabilities.
- Facilitated workshops to elicit feedback and refine project objectives.
- Created detailed documentation for system specifications and user guides.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Configure custom objects and fields to enhance data organization and accessibility.
- Manage user permissions and profiles to ensure data security and compliance.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
- Collaborated with cross-functional teams to gather requirements for projects.
- Evaluated data to support decision-making and strategic planning initiatives.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Translated user needs into actionable items that could be addressed by IT teams.
- Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
- Defined business requirements and reported them back to stakeholders.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Identified needs of customers promptly and efficiently.
Salesforce Administrator
Epsilon
11.2021 - 07.2023
- Administer Salesforce platform to support user needs and system functionality.
- Configure custom objects and fields to enhance data organization and accessibility.
- Provide training sessions for users on Salesforce best practices and features.
- Collaborate with teams to gather requirements for system enhancements and updates.
- Manage user permissions and profiles to ensure data security and compliance.
- Conduct regular system audits to maintain data integrity and accuracy.
- Troubleshoot technical issues and provide timely solutions for users.
- Document processes and procedures for future reference and training purposes.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Created reports and dashboards in Salesforce to meet business requirements.
- Customized sales process flows using Process Builder and Flow Builder based on user needs.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.
- Supported the implementation of best practices related to the use of Salesforce CRM features.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administration tasks.
- Customized dashboards to track usage for productivity and performance of business centers and sales teams.
- Developed workflows for automated lead routing, lead escalation and email alerts.
- Conducted training sessions for end users on the usage of Salesforce application features.
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
- Collaborated with other teams to ensure seamless integration between multiple platforms.
Education
Diploma - Pharmacy Technician
Kirkwood Community College
Cedar Rapids, IA05-2020
Bachelor's Degree - Architecture And Planning
Omdurman Islamic University
Sudan10-2010
Skills
- Salesforce administration
- Data analysis
- User training
- Process optimization
- Requirement gathering
- Cross-functional collaboration
- Project documentation
- Problem solving
- Attention to detail
- Problem-solving
- Stakeholder management
- Tableau expertise
- Team collaboration
- Agile methodologies
- Time management
- Data visualization
- Microsoft Excel mastery
- Troubleshooting technical issues
- Project management
- Decision-making
- CRM systems
- Requirements gathering
- System documentation
- User training sessions
- Troubleshooting techniques
- Microsoft Office Suite
- Data migration
- Salesforce configuration
- Security management
- Workflow management
- Report building
- Lightning experience
- AppExchange integration
- User training and support
Certification
CertifiedSalesforceAdministrator
Timeline
Salesforce Admin/Business Analyst
Dell Technologies
08.2024 - Current
Salesforce Administrator
Epsilon
11.2021 - 07.2023
Diploma - Pharmacy Technician
Kirkwood Community College
Bachelor's Degree - Architecture And Planning
Omdurman Islamic University