Khulud Hassan Faisal
Saint Paul,MN
Overview
8
8
years of professional experience
Work History
Support as Cultural Mediator to EUAA Personnel Working at Questura of Milan for the Registration of International Protection Applications and the Reception Measures Requests
Interpreter And Transalation
Milan, Italy
02.2019 - 08.2024
- Oral and written translation from Italian to somali a and vice versa
- Information provision to somali -speaking applicants
- Assist registration of asylum application
- Creation of Vesta.net files through SGA System, in order to support international protection lodgings
- Maintain communication with Prefettura personnel to maintain the workflow of SGA updated
- Administrative tasks in support of the IV Section of the Immigration Office of the police, such as notification of appointments and decisions of the Territorial Commission, procedure of withdrawal of international protection applications
- Collaboration and coordination with employees of other organizations (e.g
- IOM, CIES).
Cashier, Hostess
hotel ME IL DUCA
Milan , Italy
01.2020 - 04.2020
- Information provision about the procedure of international protection request.
Support as Cultural Mediator to EASO Personnel, Member State Experts and Local Authorities Working at Questura of Milan for the Registration of Relocation and Dublin Cases International Protection Applications
mediator and translator
Milan, Italy
01.2018 - 01.2019
- Information provision to somali -speaking applicants on the Relocation program.
- Assistance of vulnerable asylum seekers in hospitals, sociological and psychological offices, and administration offices.
- Support in provision of legal information to migrants.
- Administrative support of the IV Section of the Immigration Office, such as creating and maintaining updated electronic filing systems, scanning and uploading C3s on Vesta.net, and notifying Dublin Unit decisions.
- Counselling sessions during notifications of accepted, delayed, or pending asylum seekers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Cultural and Linguistic Mediator
Refugee Education Center
Milan, Italy
01.2018 - 03.2018
- Information provision about the procedure of international protection request.
Interpretation for the Interviews of the National Commission for the Right to Asylum and the Territorial Commissions for the Recognition of International Protection for the Italian Ministry of Interior
interpreter, translator, linguistic mediator
Milan, Italy
01.2017 - 12.2017
- Information provision about the procedure of international protection request.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Specialized Worker in Production of Perfumes
shop assistant
Sedriano, Italy
02.2017 - 07.2017
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
Education
Certificate of Completion, Interpreting in Asylum
Education And Traning
Milan Italy02-2023
EASO Operational Traning Interpreting in Asylum
Education Traning
Milan Italy11-2018
ITALIAN LANGUAGE Certificate
Pontano CIPIA
MILAN ITALY01-2017
Pharmacy
Jigjiga University
Ethiopia01-2016
High School Diploma -
Jigjiga Hight School
Ethiopia09-2014
Skills
- Lingustic-cultural mediator
- Info provision and registration assistant EUAA
- Interpreter
- Translator
- Linguistic mediator ITC - Interpreti e Traduttori in Cooperativa
- Specialized worker New Cosmesy
- Microsoft Suite proficient user
- Windows Proficient user
- Proficient user for Emails and Web Browsers
- Good knowledge of Social Media
- Strong communication and interpersonal skills
- Clear communicator
- Great listener
- Knowledge of nonverbal communication
- Respectful of others
- Strong motivation
- Patience
- Ability to work under pressure
- Conflict management and resolution skills
- Strong analytical thinking
- Attention to detail
- Goal setting and meeting deadlines
- Organizational skills
- Team Collaboration
- Active Listening
- Problem-Solving
- Self Motivation
- Professionalism
- Excellent Communication
- Written Communication
- Document Preparation
Languages
English
Professional
Italian
Full Professional
somali
Native/ Bilingual
Arabic
Limited
Timeline
Cashier, Hostess
hotel ME IL DUCA
01.2020 - 04.2020
Support as Cultural Mediator to EUAA Personnel Working at Questura of Milan for the Registration of International Protection Applications and the Reception Measures Requests
Interpreter And Transalation
02.2019 - 08.2024
Support as Cultural Mediator to EASO Personnel, Member State Experts and Local Authorities Working at Questura of Milan for the Registration of Relocation and Dublin Cases International Protection Applications
mediator and translator
01.2018 - 01.2019
Cultural and Linguistic Mediator
Refugee Education Center
01.2018 - 03.2018
Specialized Worker in Production of Perfumes
shop assistant
02.2017 - 07.2017
Interpretation for the Interviews of the National Commission for the Right to Asylum and the Territorial Commissions for the Recognition of International Protection for the Italian Ministry of Interior
interpreter, translator, linguistic mediator
01.2017 - 12.2017
Certificate of Completion, Interpreting in Asylum
Education And Traning
EASO Operational Traning Interpreting in Asylum
Education Traning
ITALIAN LANGUAGE Certificate
Pontano CIPIA
Pharmacy
Jigjiga University
High School Diploma -
Jigjiga Hight School
Digitalskills
proficient user, proficient user, proficient user, good knowledge
Communication Skills
Strong communication and interpersonal skills, clear communicator, both serious and light-heartedness communication skills. Great listener for everyone and great knowledge of nonverbal communication. Very respectful of everyone. Respecting other team members preferences and wishes. Strong motivation, great patience when dealing with others and good skills for working under pressure. Great conflict management and resolution skills.
Personal Information
- Date of Birth: 05.31.1997
- Gender: Female
- Nationality: somali
Organisationalskills
Strong analytical thinking and attention to detail. Setting goals and respecting deadlines.
Digitalskills
proficient user, proficient user, proficient user, good knowledge
Communication Skills
Strong communication and interpersonal skills, clear communicator, both serious and light-heartedness communication skills. Great listener for everyone and great knowledge of nonverbal communication. Very respectful of everyone. Respecting other team members preferences and wishes. Strong motivation, great patience when dealing with others and good skills for working under pressure. Great conflict management and resolution skills.
Personal Information
- Date of Birth: 05.31.1997
- Gender: Female
- Nationality: somali
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