Khuong (Aaron) Nguyen
Santa Ana,CA
Summary
Proven leader and dedicated team player with a track record of enhancing guest satisfaction at Disneyland Hotel. Excelled in baggage handling and fostering team collaboration, significantly improving service standards. Leveraged strong work ethic and organizational skills to streamline operations and mentor staff, ensuring top-notch guest experiences.
Overview
10
10
years of professional experience
Work History
Bell Clerk
Disneyland Hotel
09.2023 - Current
- Delivered messages, packages, and mail to guests promptly, ensuring accurate communication between hotel staff and patrons.
- Enhanced guest satisfaction by promptly attending to luggage and bell service requests.
- Monitored inventory levels of essential supplies required for daily operations within the Bell Desk department, promptly notifying management when replenishments were needed.
- Maintained cleanliness and organization of the lobby area, creating a welcoming environment for guests.
- Handled high-pressure situations professionally during peak times or when dealing with difficult clients, maintaining exceptional service standards throughout all interactions.
Founder/Floral Designer
Awynn Floral
01.2020 - Current
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Demonstrated attention to detail when assembling bouquets or installations for various settings such as churches or event venues.
- Built strong relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
Head Server
Gen Korean BBQ House
09.2014 - 05.2023
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
Supervisor
Gen Korean BBQ House
05.2015 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Arts - Business Economics
University of California, Irvine
Irvine, CA06-2013
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Baggage handling
- Hotel operations
- Training and mentoring
- Professional appearance
- Effective organization
- Teamwork and collaboration
Languages
Vietnamese
Native or Bilingual
Timeline
Bell Clerk
Disneyland Hotel
09.2023 - Current
Founder/Floral Designer
Awynn Floral
01.2020 - Current
Supervisor
Gen Korean BBQ House
05.2015 - 10.2022
Head Server
Gen Korean BBQ House
09.2014 - 05.2023
Bachelor of Arts - Business Economics
University of California, Irvine
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