Khurram Khan
San Francisco Bay Area,CA
Summary
Dynamic operations leader with 16 years of experience in steering complex cross-functional programs and optimizing business processes within SaaS environments. Demonstrated success in building high-performing teams and managing large-scale strategic initiatives, fostering collaboration among engineering, product, marketing, and sales teams to achieve organizational goals. Expert in the product development lifecycle and program management, with a strong focus on leveraging AI, data, and CRM to address intricate business challenges. Committed to driving operational efficiency while scaling innovative products globally.
Accomplishments
- Led cross-functional teams across US, Germany, London, India, Brazil and Argentina, driving global program success, with a focus on product development, go-to-market strategy, and customer adoption.
- Successfully launched product from concept to revenue generation, driving market growth and achieving $40M in capital investments.
- Managed complex programs and aligning business goals across product, engineering, marketing and sales teams, leading to efficiency improvements and cost savings exceeding $2.5M.
- Directed 35-person global teams, fostering a collaborative culture to drive high performance, customer satisfaction, and operational excellence.
- Drove strategic planning and execution for major initiatives, ensuring alignment across teams, resource allocation, and timely delivery of products in a rapidly changing environment.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Chief Operating Officer
Herewith Inc.
San Francisco Bay Area, (3.5 Years)
07.2021 - 12.2024
- Acted as a key partner to the leadership team, driving strategic planning, resource allocation, and budgeting for product development, sales, and customer operations.
- Managed cross-functional teams across engineering, HR, sales, and customer service, ensuring alignment with business objectives and achieving 85% customer satisfaction.
- Led product launches, from concept to revenue generation, aligning product vision with go-to-market strategies, delivering results within 2.5 years.
- Collaborated with sales and product teams to drive business growth, successfully scaling the business from 300 to 3,400 clients.
- Drove operational initiatives to improve internal processes, resulting in cost savings of $2.5M.
Head of Operations /People Operations
Herewith Inc.
San Francisco Bay Area, (2 Years)
07.2019 - 06.2021
- Led strategic operations and program management for product development, sales, and HR, ensuring seamless cross-functional collaboration.
- Created comprehensive product launch plans, covering sales strategies, budgeting, and market analysis, driving successful product delivery and market adoption.
- Managed global teams, building cross-functional relationships to ensure alignment across multiple regions, including US, India, Brazil and Germany.
- Worked closely with engineering teams to ensure technical specifications were met before product launch, aligning with product vision and market goals.
Sr. Administrator/Controller
Artwork Inc (Manufacturing)
San Francisco Bay Area, (4.8 Years)
11.2014 - 06.2019
- Managed cross-functional teams, including sales and product teams, to improve customer service workflows and reduce operational costs.
- Managed day-to-day operations for finance, HR, and sales departments, driving operational efficiency and aligning teams with company goals.
- Led contract negotiations, resulting in significant cost savings and increased operational flexibility.
- Oversaw employee training programs, improving performance and achieving team goals while reducing onboarding costs by 17%.
- Developed employee development, training, and compensation plans, driving motivation and enhancing team performance.
Sr. Counsular Officer (Ops)
Argentine Embassy
, (5.6 Years)
06.2009 - 11.2014
- Led cross-functional teams in multiple regions to ensure consistent communication, alignment, and operational excellence across geos.
- Implemented HRIS systems, improving data integrity, compliance, and driving operational improvements across teams.
- Managed employee relations, workforce planning, and performance management to drive operational success.
Human Resources Generalist
McCann Worldgroup
, (2 Years)
08.2007 - 06.2009
- Handled diverse HR tasks such as Payroll, onboarding, and employee relations.
- Managed payroll documents, leave notifications, employee files, and benefits information.
- Oversaw performance management and benefits programs, ensuring adherence to employment laws.
- Trained supervisors to foster a team-centric environment.
Education
MBA - Project Management
Virtual University
09-2010
Master of Arts - English Language And Literature
University of The Punjab
07-2004
Skills
- Cross-Functional Collaboration: Proven ability to align teams across functions (Product, Engineering, Marketing, Sales, HR) to execute on business objectives
- Program Management: Extensive experience in managing complex, cross-functional initiatives from initiation to completion in a SaaS & Cloud environment
- Product Development & Go-To-Market: Expertise in driving product launches, collaborating with stakeholders, and aligning product roadmaps to market needs
- Strategic Planning & Execution: Strong track record of driving strategic initiatives that deliver organizational growth and operational excellence
- Global Team Leadership: Experienced in managing global teams across different geographies, driving high performance, and improving team collaboration
- Agile & Lean Methodologies: Skilled in blending agile principles with traditional project management best practices to ensure project success
- Stakeholder Management: Strong interpersonal and communication skills to build relationships and drive alignment across stakeholders at all levels
- Risk Management & Problem Solving: Expertise in identifying and mitigating project risks, removing obstacles, and ensuring successful program delivery
Certification
- Fundamentals of Operations - Goldman Sachs
- Critical Thinking in Global Challenges - The University of Edinburgh
- Negotiation and Conflict Management - UC Berkeley
- Diversity and Inclusion - The University of Edinburgh
- Introduction to Corporate Finance - University of Pennsylvania
- PHR (Professional Human Resources)
- Essentia of AI - Google
- Tableau Business Intelligence Analyst Professional Certificate (completion Jan 30, 2025)
Languages
English
Native/ Bilingual
Hindi
Full Professional
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Spanish
Limited
Timeline
Chief Operating Officer
Herewith Inc.
07.2021 - 12.2024
Head of Operations /People Operations
Herewith Inc.
07.2019 - 06.2021
Sr. Administrator/Controller
Artwork Inc (Manufacturing)
11.2014 - 06.2019
Sr. Counsular Officer (Ops)
Argentine Embassy
06.2009 - 11.2014
Human Resources Generalist
McCann Worldgroup
08.2007 - 06.2009
MBA - Project Management
Virtual University
Master of Arts - English Language And Literature
University of The Punjab
Affiliations
- Volunteered - Focolare Movement
- Volunteer to visit seniors and lonely
- Volunteer in local food bank to help people in need
References
References available upon request.
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