Healthcare Administrator/Consultant with a proven track record at FAMILY CARE PARTNERS MEDICAL GROUP, Chicago-IL, enhancing patient care and satisfaction through innovative strategies and electronic health records implementation.Skilled in IT project management and risk mitigation, with exceptional problem-solving and multitasking abilities. Achieved significant improvements in operational efficiency and compliance, underscoring a commitment to excellence in healthcare administration and IT consulting.
Overview
21
21
years of professional experience
Work History
Administrator/Consultant
FAMILY CARE PARTNERS MEDICAL GROUP
01.2011 - 11.2024
Managed professional operations, administration, and practice management, ensuring efficient clinic workflows.
Oversaw medical billing processing, collections, payor/provider credentialing, and AR management.
Implemented and audited practice QI/QPPS/CCM/TCM programs, coordinated staff/provider schedules, and managed clinic supplies and utilities.
Staff / Providers Work Schedules and time management.
Clinic(s)/Office Management includes Supplies inventory management,Utilities, daily /weekly huddles management and solutions.
Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.( Experience in EPIC,EClinicals, Practice Fusion, Athenanet )
Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
Ensured compliance with industry regulations and accreditation standards through regular audits and updating internal processes accordingly.
Maintained up-to-date information in electronic medical records software.
Achieved timely completion of projects by effectively collaborating with cross-functional teams in planning, execution, and evaluation stages.
Boosted revenue generation through the successful implementation of marketing strategies targeting new patient demographics.
Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Developed and distributed employee work schedules based on operational needs and employee requests.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Successfully negotiated client and Payors contract renewals to create increased revenue.
Maintained database systems to track and analyze operational data.
HealthCare IT Consultant ( Self-Employed )
THE ADVANCED INTEGRATED SERVICES INC
04.2007 - Current
Specialized in Healthcare IT consultation, enhancing system efficiency and patient care.
Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
Implemented and managed operating systems and software, security systems .
Created service level agreement for IT operational functions and help desk operations.
Conducted research on network products, services, protocols and standards for network procurement and development efforts.
Inspected equipment, assessed functionality, and optimized controls.
Planned and developed interfaces that simplified overall management and offered ease of use.
Streamlined IT project delivery timelines, coordinating closely with cross-functional teams to ensure timely execution.
Transformed IT service delivery, adopting agile methodologies to increase responsiveness and accelerate project completion rates.
Conducted in-depth IT audits to identify and mitigate risks, safeguarding critical data and enhancing overall security posture.
Facilitated seamless software migrations, carefully planning and executing upgrades with minimal disruption to business operations.
Managed life cycle replacement of hardware and software.
Business System Analyst
Therapy Providers of America
06.2004 - 12.2016
Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
Assisted in the selection of appropriate technology solutions by conducting thorough research and feasibility analysis based on organizational goals.
Evaluated vendor proposals to select the most suitable solutions for business needs while maximizing cost efficiency.
Maintained system security protocols by implementing stringent access controls, vulnerability assessments, and regular monitoring procedures.
Improved decision-making capabilities with accurate reporting tools that provided valuable insights into key performance metrics.
Trained business personnel in use of systems.
Education
Master of Science - TELECOMMUNICATION AND COMPUTER NETWORKS
LONDON SOUTH BANK UNIVERSITY
LONDON-UK
05-2003
Bachelor of Science - Electrical, Electronics And Communications Engineering