Khurram Shamim
NY,New York
Summary
Accomplished & Goal driven Retail Professional; offering 10 years of extensive experience with management & tactical business leadership. Offers expertise spanning business administration & change management, achieving optimal results with competent planning, organization & solutions oriented approach; whilst driving business growth, profitability and strategic alliance. Diplomatic leader and an analytical thinker able to inspire & cultivate productive working relationships with both employees & partners.
Overview
9
9
years of professional experience
Work History
Showroom Manager
Abu Dhabi, UAE
01.2021 - 10.2021
- Working closely with the Director of Sales & Operations Head to ensure all organization revenue objectives are met,
- Ensure employee's full understanding of business needs, auditing compliance, tracking progress towards goal & measuring analytic on P&L and ROI,
- Coached Store Managers / Supervisors & Team Leaders in product specifications, sales incentives and selling techniques,
- Exceeded targets by building, directing and motivating high-performing sale teams,
- Achieved regional sales goal of $18M by addressing various logistical bottleneck issues, training staff members and completing action plans,
- Achieved regional sales objectives by coordinating all sales team, developing successful strategies and servicing accounts to strengthen business relationships,
- Facilitated 8% increase in sales over previous year for region,
- Managed staffs of around 140 in various roles,
- Executed successful promotional events and trade shows,
- Effectively recruited and trained highly talented individuals bringing exceptional skills and expertise to sales team.
Senior Store Manager
Apparel LLC
Dubai, UAE
02.2018 - 12.2020
- Oversaw 80 employees across different stores; ensuring consistency across policies, procedures & operating standards in assigned territory,
- Provide analytical insights to management and retail operations team regarding Daily Sales & KPI (ATV, ASP, UPT & Conversion %) performance of business,
- Maintained excellent relationships with all stake holders i.e
- Principles, third party vendors , suppliers, staffs etc
- Reviewed territory and market results; making recommendations for adjustments to resource alignment,
- Collected, analyzed, evaluated, and reported sales results and workflow to identify steps to increase sales productivity & results,
- Communicated sales feeds back to business leaders and product team, assisting in pricing analysis to ensure products relative to one another and in combination are priced correctly,
- Oversaw regional sales growth from $12M to $18M annually
- Established effective workflow processes, monitored daily productivity & implemented procedures to improve overall effectiveness of personals & activities.
Store Manager
Apparel LLC
Dubai, UAE
02.2016 - 01.2018
- Responsible for driving all areas of business and for leading teams to deliver results,
- Responsible for monitoring and driving range of KPIs within fast paced, high volume retail environment, Working with Operations Manager / GM /
- Rincipals to improve operations, sales and margins,
- Providing exceptional in store experience for customers,
- Mentored team on effective up selling and cross selling techniques,
- Delegate work and give tasks to individuals to do, Ensure correct stock allocations to ensure high sales, Ensure SOP procedures are actioned at all times - Across all levels,
- Ensure margins are safeguarded and business has commercial viability,
- Improved sales of Tommy In MOE, by over 250,000 AED in year end 31st Dec, 2017 from 8.5 million AED to 9.75 million AED.
Assistant Store Manager
Wilko
London, UK
03.2013 - 03.2015
- Managed nearly every aspect of store operations, Trained and developed store staff in customer service techniques,
- Directed large store team to create sales environment that consistently met expected sales goals and reduced operating costs,
- Managed team of 65, including hourly employees, specialists, and eight supervisor direct reports,
- To aid the branch in achieving its sales targets through great utilization of commercial acumen skills and ensure customers & Wilko brand is kept at the heart of each decision,
- To ensure all RDF / Service sales targets are met,
- To ensure that 28,000 sq ft (Uxbridge) store was trading core Wilko values and displaying Wilko values at all time,
- Demonstrated company core values as role model, with focus on respect, honesty, integrity, diversity,inclusion and safety of others
- Ccomplishment
- To help Wilko (Uxbridge) win The Regional Christmas Competition in 2014,
- To help Wilko (Uxbridge) win the Regional House Proud Competition in April 2014,
- Awarded Star award for learning managerial skills & superior performance,
- Awarded ‘Employee of the Quarter' three times for Superior Service,
- A major cost saving drive helped me save over £10,000 in FY 2013/14 for the region (Got praised from South Zone RM & Company Director of Finance),
- Elected as trainer for All Tommy Hilfiger staff in UAE, All new staff for Tommy
- Ilfiger, will have to complete a fortnight of training at my store due to its exceptional high standards,
- Successfully trained & developed 4AMs to SM in just under 36 months,
- For roll out of any new process / application, I would always be actively involved in the initiation phase due to my extensive retail exposure
- I would aid towards an eventual brand roll out over the course of next 3/4 weeks,
- Initiated performer recognition program for staff motivation and skill enhancement,
- At 2XL; Got recognition for bringing stability in Abu Dhabi region & ensuring all KPI show an upwards followed by a decrease in various business expenses & developing a healthy working environment along with reduction in staff turnover %age
Education
MSc - Business & Finance Management
Middelsex
University Business School
Ba (Hons) - Corporate Business & Accounting Management
Middlesex University Business School
Skills
- Retail Operations
- Financial Recordkeeping
- Merchandise Promotion and Display
- Implementing Pricing Strategies
- Handling Complaints and Inquiries
- Reporting and Performance Analysis
- Health and Safety Procedures
- Staff Coaching and Training
- Inventory Management
- Decision Making
Timeline
Showroom Manager
01.2021 - 10.2021
Senior Store Manager
Apparel LLC
02.2018 - 12.2020
Store Manager
Apparel LLC
02.2016 - 01.2018
Assistant Store Manager
Wilko
03.2013 - 03.2015
MSc - Business & Finance Management
Middelsex
University Business School
Ba (Hons) - Corporate Business & Accounting Management
Middlesex University Business School
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