Khusboo Shah
Hoffman Estates,IL
Summary
Friendly front desk with 4 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Suburban Medical Centre
Schaumburg, IL
10.2021 - Current
- Greeted more than 100 guests at front desk per day and engaged in pleasant conversations while managing check-in process.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Passport Agent
Air Tours Inc
Chicago, IL
06.2020 - 09.2021
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Responded to several inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- 'Managed over more then 50 customer calls per day.' and "Increased sales by 20%".
Cashier
Patel Brothers
Schaumburg, IL
06.2017 - 05.2020
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Reviewed and resolved differences between accounting information and cash drawer.
- Increased customer loyalty and retention.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Took care of more than 100 customers on same day. Managed to increase company's sales by selling product to customers.
Education
Bachelor of Arts - Marketing
University of Illinois At Chicago
Chicago, IL05.2024
Associate of Arts - Marketing
William Rainey Harper College
Palatine, IL05.2021
Skills
- Office administration
- Telephone etiquette
- Social perceptiveness
- Sorting and labeling
- Technical Support
- Scheduling
- Call forwarding
- Researching skills
- Skilled in Microsoft
- Cash Handling
- Problem-solving skills
Timeline
Front Desk Receptionist
Suburban Medical Centre
10.2021 - Current
Passport Agent
Air Tours Inc
06.2020 - 09.2021
Cashier
Patel Brothers
06.2017 - 05.2020
Bachelor of Arts - Marketing
University of Illinois At Chicago
Associate of Arts - Marketing
William Rainey Harper College
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