Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Khusboo Siddhiwala

Los Angeles,CA

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through past performances. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills, with expertise in streamlining workflow to optimize business revenue, with personnel strengths.

Overview

7
7
years of professional experience

Work History

Restaurant Manager

Gusina Saraba
Los Angeles, CA
06.2023 - 06.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Answering business email and attended important meetings with environment concerns.
  • Calendar management for restaurant and food truck.
  • Time management with Meal and rest break compliance, schedule enforcement.
  • Coordinating insurance, taxes (EIN) and IRS with accountant.
  • Answering phone, voicemails for online orders, catering inquires and funneling requests to appropriate team members.
  • Office supplies, receiving mail, mail to the appropriate places and organizing files.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Assisted in launching new menu with Vegan and Vegetarian options available.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Collaborated closely within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate track of numbers.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Supervised kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Managed daily administrative tasks such as scheduling, payroll, budgeting.

Server/ Hostess/Customer Service Executive

Elks Lodge
Pasadena, CA
02.2023 - 01.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Business Development Manager

Rhodhon Technologies Pvt Ltd
Mumbai, Maharashtra
02.2017 - 02.2021
  • Proactively develop market strategies by researching lists of high potential prospects and partners
  • Reviewed constantly customer feedback and their experiences with the company
  • Suggested ways to improve process and customer relations/ services which increase satisfaction rate
  • A spontaneous decision maker at times of urgency with a realistic and calculative mind
  • Ex: Foreign Brand to accommodate last minute in an Indian exhibition
  • Arrangement of that situation and negotiate from both sides and to get an urgent good deal
  • Creating brand new partnerships with other businesses in the city where we could team up to go the extra mile for our clients was and is a big part of my role
  • Networking, maintaining and building relationships, creating bespoke packages to attract new cliental
  • Promote the services to new clients, finding new ways for the business to continue to grow, and a focus on Fashion & Bollywood Events and Big Exhibitions.

Education

MBA - Business Management

The Robert Gordon University
Aberdeen Scotland United Kingdom
06.2014

Skills

  • Staff Management
  • Recruitment
  • Schedule Coordination
  • Customer Engagement
  • Regulatory Compliance
  • Business Operations Expertise
  • Adaptable
  • Performance Improvement
  • Effective Communication
  • Leadership Abilities
  • Interpersonal Skills
  • Team Management
  • Labor and food cost control
  • Operations Management

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Polish
Limited
French
Limited
Spanish
Elementary

Timeline

Restaurant Manager

Gusina Saraba
06.2023 - 06.2024

Server/ Hostess/Customer Service Executive

Elks Lodge
02.2023 - 01.2024

Business Development Manager

Rhodhon Technologies Pvt Ltd
02.2017 - 02.2021

MBA - Business Management

The Robert Gordon University

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Khusboo Siddhiwala