Khush Kaur

· Responsible for technical support for the entire Public Works department, assisting over 600+ users.

· Manage Active Directory accounts, permissions, group policies, and Azure AD Connect synchronization.

· Set up, image, and deploy workstations/laptops including Windows OS installation, drivers, and software.

· Deploy, update, and manage applications using SCCM; ensure compliance and smooth rollouts.

· Map network drives and printers, update shared drive access, and configure permissions.

· Troubleshoot network connectivity issues involving desktops, laptops, printers, hotspots, and VoIP phones.

· Install and support engineering applications such as AutoCAD, Civil3D, Chameleon, Adobe Suite, and Bluebeam.

· Manage over 300+ mobile devices using Workspace One and FirstNet; enforce security policies.

· Provide Tier 1-3 support via email, Teams/Zoom, phone, and walk-ups, resolving issues efficiently.

· Troubleshoot Office 365 Suite including Outlook, SharePoint, OneDrive, Teams, and VPN access.

· Support A/V setups and troubleshooting using tools such as ClickShare.

· Maintain detailed asset inventory for devices, phones, laptops, workstations, and licenses.

· Perform surplus processing and documentation for end-of-life or damaged equipment.

· Onboard new employees by setting up accounts, devices, and ensuring access to required systems.

· Collaborate with IT teams and departments to resolve escalated or complex issues.