Khushboo Mishra
Seattle
Summary
Highly skilled Technical Program Manager with 11 years of experience in managing complex programs for leading organizations. Adept at developing and implementing governance frameworks, risk management strategies, and compliance initiatives to mitigate risks and ensure regulatory adherence. Strong leadership and communication skills with a focus on driving collaboration and delivering results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Technical Program Manager
Expedia Group Inc.
Seattle, WA
05.2023 - Current
- Lead and oversee the implementation of enterprise-wide GRC programs, including the development of governance frameworks, risk management strategies, and compliance initiatives.
- Collaborate with cross-functional teams to identify regulatory requirements, assess risks, and develop mitigation plans to ensure compliance with industry standards and regulations.
- Manage the execution of GRC projects, including defining project scope, timelines, and deliverables, and monitoring progress to ensure timely and successful completion.
- Conduct risk assessments and gap analyses to identify vulnerabilities and areas for improvement, and develop strategies to enhance organizational resilience and mitigate risks.
- Develop and implement policies, procedures, and controls to safeguard sensitive information, protect data privacy, and ensure compliance with relevant regulations and standards.
- Establish and maintain effective relationships with regulatory bodies, auditors, and external stakeholders to facilitate regulatory compliance and address compliance-related inquiries and concerns.
- Provide guidance and support to business units on GRC matters, including training, awareness programs, and ongoing monitoring and reporting of compliance activities.
- Drive continuous improvement initiatives to optimize GRC processes, enhance efficiency, and reduce operational risks and costs.
- Manage vendor relationships, including contract negotiations, performance monitoring, and compliance oversight, to ensure alignment with organizational GRC requirements.
SRE Product Manager
Expedia Group Inc.
- 03.2022
- Enhanced and managed Site Reliability Engineering Products like Service Level Objective Framework, Chaos Engineering and Failover As service
- Collaborated with stakeholders and site reliability engineers to work on features to automate reliability engineering efforts for engineers across Expedia
- Effectively launched products like Chaos Engineering and Failover as service resulting in reduction of 10 Millions Revenue loss in past two months
- Successfully designed and implemented recommendation engine for SRE community for best practices guidelines and adoption
- Successfully defined and implemented programs for adoption of SRE products mentioned above
- Increased Product Adoption Rate from 10 % to 30 % in past three months
- Led Center of Excellence initiative internally and formulated Business Critical Customer Engagement and SRE guild to expand the reach to engineers owning approximately 19000 application
- Spearheaded the Path to Green program leading to higher service availability for all the critical applications
- Successfully pitched, sold, and implemented multiple programs as part of professional services for our partner airlines business growth.
Product Manager
Sabre
Uruguay & India
10.2018 - 09.2021
- Lead E2E Service Delivery, Implementation, Project Management, Professional Services & Consulting for APAC, EMEA & ANZ regions across multiple product lines and Business functions - E-commerce Product & Tech Teams, Infrastructure & Ops & Support/ Care teams
- Collaborated with tech and UI teams to launch B2B and B2C airline eCommerce software products and delivered contracted business deals with annual client revenues up to USD 80 Million
- Post-launch conducted a cost-benefit analysis, tracked web metrics, and evaluated marketing campaign results for front-end features launched
- Spearheaded Digital Business Transformation Project, moving all on-premises eCommerce applications to AWS which reduced application unavailability cases to almost 60%, rest accounting to downline issues
- Successfully implemented eCommerce website and mobile app for 5 leading airlines and launched 21 major business generating product features for 9 airlines within minimum process deviation
- Successfully led the technical program-level implementation of ZAMBIA AIRWAYS, ASKY Airways in Sabre GDS
- This included coordination with customers and project teams spanning 15 work-streams across the globe
- Successfully migrated monolithic API services to Microservices resulting in faster and more efficient product releases
- Consolidated strategies and solution offerings using AI and Big Data technologies
- Process engineering and business flow assessments’ creation to ensure appropriate customization of solutions
- Partnered with 12 airline’s Leadership and Internal Stakeholders to plan a roadmap for both Sabre’s B2B and B2C product growth
- Led Center of Excellence initiative internally and formulated Business Critical Customer Engagement and Payment Conversion rate metric dashboard
- Received an annual performance review of Excellent, which is given to 5% of employees per year
- Successfully migrated 8 & Implemented 4, activated 30 plus changes, and close to 80 code fixes for leading airlines within time, scope, and budget
- Introduced process efficiency via automation that led to efficient project implementation and reduced the time by 33%
- Successfully pitched, sold, and implemented multiple programs as part of professional services for our partner airlines business growth.
Technical Program Manager- Client Humana (USA Healthcare)
Tata Consultancy Services
Uruguay, South Africa & India
03.2012 - 09.2018
- Managed a Production Support team of 40, which maintained and enhanced 13 healthcare UI and Backend Applications
- Successfully partnered the Go365 Product support responsibility with third-party vendors Discovery and Productive Edge
- Successfully executed acquisition of Codebase from Discovery (Backend) to TCS (In-house Service Support)
- Piloted the acquisition of Front-End Codebase from Productive Edge (Frontend) to TCS (In-house Service Support)
- Closely worked with TCS Leadership and stakeholders to develop a long-term product support resource plan for existing and upcoming implementations for South America and South Africa Locations
- Individually supported Humana Insurance Datawarehouse Reporting Jobs responsible for generating Finance Critical reports to stakeholders
- Developed Dynatrace monitoring dashboard for Application Availability and Backend Service Performance
- Promoted within one year to lead an offshore team of 21 associates on multiple customer projects
- Lead program level process improvements by automating the manual monitoring and report generation.
Education
Bachelor of Technology in Electronics and Communications Engineering -
Uttar Pradesh Technical University
05.2011
Master of Science in Information Systems -
University of Washington - Michael G. Foster School of Business
Skills
- Product Management
- Agile Methodology
- Machine Learning in Python
- Tableau
- Stakeholder Management
- Software Development Lifecycle
- Program implementation
- System Analysis
- Information technology
- Technical acumen
Additional Information
Enjoyed traveling for work starting from South Africa, South American Countries (Uruguay, Argentina, Brazil), North America. Learned a lot about the different geographies work cultures and people’s pain points., Yoga Learner and have implemented multiple yoga camps in the office premises.
Projects
Student IT Architecture Competition, Seattle, WA, Product Manager, Earth Warrior, 12/2021, Present, Created an MVP with the vision to use technology to inspire, educate and enable users to become Carbon Neutral Individuals, by quantifying the carbon emissions at a granular level and individual efforts., Designed end-to-end system architecture to encapsulate the use-cases and the connections between the components (third-party vendors, users, community groups, cloud architecture) Data Visualization using Tableau, Seattle, WA, Tableau Public Profile - https://public.tableau.com/app/profile/khushboo1991
Timeline
Technical Program Manager
Expedia Group Inc.
05.2023 - Current
Product Manager
Sabre
10.2018 - 09.2021
Technical Program Manager- Client Humana (USA Healthcare)
Tata Consultancy Services
03.2012 - 09.2018
SRE Product Manager
Expedia Group Inc.
- 03.2022
Bachelor of Technology in Electronics and Communications Engineering -
Uttar Pradesh Technical University
Master of Science in Information Systems -
University of Washington - Michael G. Foster School of Business
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