Khushboo Patel
Fishers,IN
Summary
High proficiency with a variety of computer software and hardware components as well as an extensive breadth of customer care experience Sound ability to work effectively with strong organizational and management skills in a high-volume ACD environment Known for outstanding skills in training new customer care representatives
Overview
4
4
years of professional experience
1
1
Certification
Work History
ServiceNow Production Operation Team support Associate – HPE
Infosys Limited
02.2021 - Current
- Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
- Responsible for application support and operational activities, code migrations, replications, patching, and upgrades
- Creates and maintains process and knowledge documentation for team and users
- Utilize ServiceNow Import Templates for the loading of data
- Configure and maintain SLA, catalog items and their associated workflows
- General support, administration, and maintenance of ServiceNow platform and associated applications
- Modify Service Catalog and workflow
ServiceNow Developer
AMD
04.2021 - 12.2021
- Interact with platform customers and translate their business requirements into actionable development tasks
- Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs
- Prepared 10+ detailed documentations for scope, technical, deployment, and training purpose
- Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc
- In ServiceNow
- Create ServiceNow reports and dashboards
- Service Portal (ESM Café) Design and configuration
Education
ServiceNow / ITIL Program -
Per Scholas
Chicago, IL12.2020
Bachelor’s Degree - computer information systems
DeVry University
Chicago, IL04.2024
Associate in Applied Science - Network Systems Administration
DeVry University
Cherry Hill, NJ05.2015
Skills
- Visual Basic
- HTML
- CSS
- JavaScript
- SQL
- Microsoft Office 2019
- Microsoft Office 2016
- Norton AntiVirus
- Remote Desktop
- Google Apps
- Essbase
- SmartView
- Oracle
- Desktops
- Laptops
- Printers
- Scanners
- SSD
- Peripheral Components and Connectors
- Spring MVC
- UNIX
- Linux
- Windows 10
- Windows 8
- Windows 81
- Windows 7
- Windows XP
- IOS
- Android OS
- Ubuntu
- MySQL
- JSON
Accomplishments
Scrum Certified, Product Owner Certified
Certification
- ITIL Foundations V4
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist- HR
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
ServiceNow Developer
AMD
04.2021 - 12.2021
ServiceNow Production Operation Team support Associate – HPE
Infosys Limited
02.2021 - Current
Bachelor’s Degree - computer information systems
DeVry University
Associate in Applied Science - Network Systems Administration
DeVry University
ServiceNow / ITIL Program -
Per Scholas
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