Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGE
Awards
Certification
Timeline
Generic

Khushboo Sharma

Hayward,USA

Summary

Experienced Public Safety Dispatcher with a strong background in emergency response coordination and critical incident management at the City of San Leandro Police Department. Exceptional analytical thinking and stress management skills contribute to operational efficiency and public safety. Proven track record of utilizing technical aptitude and professionalism to deliver superior service outcomes. Adept at handling high-pressure situations with precision and attention to detail.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Public Safety Dispatcher

City of San Leandro Police Department
03.2018 - Current
  • Operated radio, telephone, and computer equipment at emergency response centers.
  • Determined necessary response to callers based on situational details, dispatching appropriate services.
  • Fielded non-emergency calls, relaying information to correct departments and personnel.
  • Received reports from public of crimes, fires and medical or police emergencies.
  • Supplemented caller details with additional information from available databases.
  • Gained deeper understanding of emergency situations by asking targeted questions.
  • Prioritized situations based on current injuries, weapons involved and potential for further danger.
  • Approached and solved problems with initiative and sound judgment.
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
  • Identified issues and solutions to eliminate backlog and maximize workflows.
  • Delivered fast and friendly service to handle questions and service complaints.

Public Safety Dispatcher

University of San Francisco Police Department
09.2012 - 02.2018
  • Operated radio, telephone, and computer equipment at emergency response centers.
  • Helped office personnel with errands, paperwork and data entry.
  • Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
  • Performed manual labor tasks to detailed instructions from supervisors.

Banker

Wells Fargo Bank, N.A.
06.2008 - 09.2012
  • Managed client accounts, ensuring compliance with banking regulations and internal policies.
  • Conducted financial assessments to identify customer needs and recommend appropriate banking products.
  • Developed strong relationships with clients, resulting in increased business and referrals.
  • Streamlined daily operations by implementing efficient workflows, improving service delivery times.
  • Assisted customers with account inquiries, providing exceptional service and support.
  • Processed customer transactions efficiently while ensuring accuracy and adherence to bank policies.
  • Resolved customer issues effectively, fostering positive relationships and maintaining client satisfaction levels.

Education

Associate in Science (A.S.) - Administration of Justice

Chabot College
05.2012

Bachelor of Science (B.S.) - Criminal Justice

California Coast University
Santa Ana, Ca
09.2025

Skills

  • Multitasking and organization
  • Problem-solving
  • Attention to detail
  • Data entry
  • Positive attitude
  • Phone and email etiquette
  • Records management
  • Collaborative teamwork

Accomplishments

    Was awarded dispatcher of the year for 2022.

LANGUAGE

Hindi
Conversational

Awards

Dispatcher of the year for 2022

Certification

  • CTO - Communications Training Officer
  • Received CA Advanced POST Certificate

Timeline

Public Safety Dispatcher

City of San Leandro Police Department
03.2018 - Current

Public Safety Dispatcher

University of San Francisco Police Department
09.2012 - 02.2018

Banker

Wells Fargo Bank, N.A.
06.2008 - 09.2012

Bachelor of Science (B.S.) - Criminal Justice

California Coast University

Associate in Science (A.S.) - Administration of Justice

Chabot College

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