KHUSHBU SHAH
Tampa,FL
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Office Assistant
University of Tampa
Tampa, USA
03.2023 - 12.2024
- Delivered outstanding communication and customer service by managing inquiries and ensuring smooth resident experiences
- Maintained accurate resident records, adhering to university compliance standards
- Enhanced operational efficiency through effective coordination of maintenance requests and room key assignments
- Awarded "Best Office Assistant of the Year" (2023) for exceptional service, communication skills, and operational excellence
Patient Care Coordinator
Apex Hospital
Mumbai , Maharashtra
02.2022 - 12.2022
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Completed insurance verifications and claim forms for patient intake and processing.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Graphic Designer
Sunshine Digital
Mira Road, India
06.2022 - 12.2022
- Crafted engaging visual content, achieving high client satisfaction by delivering innovative designs tailored to specific branding needs
- Applied advanced image editing techniques, including color correction and retouching, to produce visually compelling deliverables
- Collaborated effectively with cross-functional teams to deliver projects within deadlines, ensuring precision and consistency in quality
Graphic Designer Lead
Try Design Studios
Kandivali, India
01.2020 - 01.2022
- Progressed from a design fresher to Team Leader of the Extraction Department within one year, showcasing adaptability and leadership
- Directed a team of design professionals, managing workflow, delegating tasks, and maintaining high-quality standards
- Improved project efficiency through strategic communication and proactive problem-solving to meet and exceed deadlines
Education
Master of Arts - Professional Communication
University of Tampa
Tampa, FL12.2024
Bachelor's - Mass Media and Advertising
KES Shroff College
Kandivali, India03.2021
Skills
- Customer Service
- Leadership
- Communication
- Presentation
- Design expertise
- Analytical Problem Solving
- Organizational standards
- Patient relations
- Strategic planning
Certification
- Office Automation
- Advanced Excel
- Adobe Photoshop & CorelDraw
- CITI Training
- Generative AI learning by Coursera
- Digital Marketing by Udemy
Accomplishments
- Awarded 'Best Office Assistant of the Year' (2023) for exemplary performance in Residence Life at the University of Tampa.
Professional Interests
- Brand communication
- Strategic PR campaigns
- Leadership in team settings
- Creating value-driven community engagement initiatives
Timeline
Student Office Assistant
University of Tampa
03.2023 - 12.2024
Graphic Designer
Sunshine Digital
06.2022 - 12.2022
Patient Care Coordinator
Apex Hospital
02.2022 - 12.2022
Graphic Designer Lead
Try Design Studios
01.2020 - 01.2022
Master of Arts - Professional Communication
University of Tampa
Bachelor's - Mass Media and Advertising
KES Shroff College
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