KHUSHI SHERGILL
East Norwich,NY
Summary
Dynamic medical assistant with over five years of experience, excelling in patient care, technical support, and clerical support. Strong interpersonal communication. Proven ability to enhance office efficiency and collaborate with teams. Experience balancing clinical and administrative duties and tasks. Proficient in electronic health records and skilled in vital signs measurement, ensuring optimal outcomes for patients and members.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Island Spine and Sport
Hicksville, New York
06.2024 - Current
- Prepared examination rooms to ensure a clean and organized environment.
- Obtained vital signs, history of present illness, prepared patients for examinations, and documented detailed medical histories and the reason for the visit in the Electronic Health Record.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care.
- Call in the renewal of prescriptions as directed by the physician, and record pharmacy information for each patient for e-prescribing.
- Assisted the physician with the use of a sonogram.
- Assisted the physician with the administration of cortisone injections, medications, suture removal, and treatments as directed by the physician.
- Ensured compliance with safety protocols and infection control standards in the clinic.
- Organized charts, documents and supplies to maintain team productivity.
- Collected samples from patients for laboratory testing purposes.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintain and document patient charts.
- Coordinate with other departments, such as physical therapy, and radiology.
- Manage billing and coding information.
- Preparing patients for X-rays and other imaging procedures, including correct positioning.
- Retrieved and documented imaging studies from other practices.
Medical assistant/ Medical receptionist
Advanced Dermatology
03.2022 - 11.2024
- Managed appointment scheduling using electronic health record systems.
- Greeted patients and visitors with kindness and warmth.
- Verified patient insurance information and updated records accurately.
- Answered multi-line phone system, addressing inquiries promptly.
- Coordinated patient flow to enhance office efficiency during busy times.
- Maintained cleanliness and organization of front office area consistently.
- Processed patient intake forms and collected necessary documentation efficiently.
- Collaborated with medical staff to ensure seamless communication across departments.
- Set up appointments for physician visits and procedures using calendar software.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Responded to emails from patients inquiring about appointments or other matters related to their care.
- Regularly reviewed office supply inventory levels and placed orders when necessary.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Receptionist/ Union Representative
1199 SEIU Union
09.2021 - 03.2022
- Type and/or reproduce reports, memos, forms, and other material generated by staff using appropriate formats. Also proofreads for grammatical, spelling, and typographical errors.
- Responsible for the scheduling of appointments, fee collection, explanation of services, and charges for patient services.
- Distributes materials to union members, including member satisfaction cards, member rights, and other appropriate materials.
- Verifies all insurance and sets fees based on the sliding scale fee.
- Takes and transcribes minutes of delegate assemblies.
- Attend meetings and conferences to furnish information and notes.
- Takes and transcribes notes and prepares drafts on word processor and finalizes.
- Arrange meetings and conferences.
- Prepares staff attendance analysis for the payroll department.
- Mail out member grievance letters to the institutions.
- Maintain payroll information such as scheduled time off, absentee, vacation, and sick time for admin staff.
- Represents member and patient needs to admin and staff.
Medical assistant/ Medical receptionist
ProHealth Urgent Care
08.2019 - 08.2021
- Experience working as a Lead Medical Assistant triaging patients, maintaining and scanning patient charts into EMR. Documenting medical history, vitals, and patient visits for the physician.
- Fully trained in EMR, EHR EPIC, and GM
- Experience screening and measuring procedures like blood pressure, pulse, temperature, respiration, COVID tests, EKG, and drawing blood when necessary.
- Obtaining urine analysis, cultures, and cytology from patients, processing them to get sent off to the lab.
- Experience assisting physicians in the procedure room. Schedule ancillary services and other procedures as needed.
- Maintain room cleanliness. Securing all needles, syringes, and any other biohazards in compliance with CLIA and HIPAA regulations.
- Assist in obtaining radiology reports, assessment reports, and or outside physician documentation.
- Call in renewal of prescriptions as directed by Physician. Record pharmacy information for each patient for E- Prescribing.
- Ensure patient results and correspondences are reviewed in a timely manner by the physician and appropriate follow-up is performed according to the physician's direction.
- Necessary cross-training as a medical receptionist greeting patients upon arrival and scheduling patients for appointments.
- Front desk intake of patients for registration and exit for appointments as well as insurance and billing verification.
- CPR/AA certified
- Experience in scanning bladders to review the PVR.
Education
B.S -
SUNY Old Westbury
Old Westbury, NY05-2025
High School -
Hicksville High School
Hicksville, NY06.2020
Skills
- Experienced healthcare professional with over five years of experience in clinical settings
- Skilled in patient and representative care, medical billing, and medical testing
- Strong ability to communicate with patients and members, and collaborate with interdisciplinary teams for optimal patient and member outcomes
- Electronic health record
- Time management
- Patient care
- Vital signs measurement
Languages
Hindi
Native/ Bilingual
Urdu
Professional
Punjabi
Limited
Timeline
Medical Assistant
Island Spine and Sport
06.2024 - Current
Medical assistant/ Medical receptionist
Advanced Dermatology
03.2022 - 11.2024
Receptionist/ Union Representative
1199 SEIU Union
09.2021 - 03.2022
Medical assistant/ Medical receptionist
ProHealth Urgent Care
08.2019 - 08.2021
B.S -
SUNY Old Westbury
High School -
Hicksville High School