KHUSHI VERMA
Queens,NY
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Pearle Vision
08.2024 - 05.2025
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Coordinated repair or replacement of damaged frames or lenses according to warranty policies in a timely manner.
- Collaborated with optometrists to ensure accurate prescription fulfillment for glasses and contact lenses.
- Assisted patients with proper fitting and adjustments of eyeglasses, ensuring optimal comfort and functionality.
- Developed strong relationships with clients, addressing their individual needs and concerns regarding vision care.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Optimized schedule and enhanced patient safety by maintaining clean, safe, and well-organized examination rooms.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Provide patients with proper eyesight pretest examinations and contacts lens training.
Server and Bartender
Shogun Hibachi & Sushi
02.2024 - 07.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Prepared drinks according to standard recipes.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Stocked ice bins and coolers as needed throughout shift.
Inventory Clerk
Beauty Gems
06.2023 - 01.2024
- Completed physical inventory counts each month
- Maintained inventory count, tracked usage, and documented variances
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Verified incoming products and checked delivery totals to keep system records current and accurate
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return
- Performed data entry and completed proper paperwork
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Compared shipping orders and invoices against contents received to verify accuracy
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Server
Pita street
06.2021 - 04.2023
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Welcomed customers and helped determine their needs
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Educated customers on promotions to enhance sales
- Handled online order pickups, locating items and helping customers.
Server
Dosalicious (Indian Restaurant)
04.2020 - 04.2021
- Served food and beverages promptly with focused attention to customer needs
- Used good communication skills to reduce guest dissatisfaction
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Explained menu items and suggested appropriate options for food allergy concerns
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Assisted with training of new staff members.
Retail Sales Associate
Premier Beauty Shop
01.2017 - 03.2019
- Trained new retail team members in customer-focused strategies, maintaining high team standards
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs
- Processed refunds and exchanges for different products
- Kept customers happy by quickly processing payments and bagging purchases
- Prevented losses by watching for suspicious behavior
- Maintained accurate register totals by carefully counting and securing cash
- Satisfied customers with quick and comprehensive support for all needs
- Recorded daily transactions precisely to avoid errors and keep logs accurate
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Engaged customers with positivity and respect, answering questions politely and offering exceptional support
- Returned unwanted products, exchanges and collected items to correct store locations
- Educated customers on promotions to enhance sales
- Answered telephone calls to answer questions about store policies, hours, and merchandise
- Updated tags and signs to reflect new product values and special promotional pricing
- Supported promotions by rearranging and restocking inventory
- Assisted customers with all retail needs, including locating merchandise and completing fast checkouts
- Promoted products effectively by staying on top of offerings and prices
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Greeted customers, asked open-ended questions to assess needs and helped with product questions, selections, and purchases.
Education
Diploma - Business technology
MCCI College
Bachelor of Science (B.S.) - Computing and IT
University Of Central Lancashire
06-2020
Skills
- Cash handling
- Returns processing
- Merchandising
- Order verification
- Expense tracking
- Daily reporting
- Payment posting
- Order packaging
- Payment processing
- Loss prevention
- Customer service
- Microsoft words
- Driving
- Customer Service
- Error Adjustments
- Financial Reporting
- Promotions
- Inventory Counts
- Ordering Supplies
- Teamwork and Collaboration
- Heavy Lifting
- Attention to Detail
- Quality Procedures
- Inventory Organization
- Basic Math
Languages
English
Full Professional
Hindi
Full Professional
Burmese
Native or Bilingual
Timeline
Front Desk Associate
Pearle Vision
08.2024 - 05.2025
Server and Bartender
Shogun Hibachi & Sushi
02.2024 - 07.2024
Inventory Clerk
Beauty Gems
06.2023 - 01.2024
Server
Pita street
06.2021 - 04.2023
Server
Dosalicious (Indian Restaurant)
04.2020 - 04.2021
Retail Sales Associate
Premier Beauty Shop
01.2017 - 03.2019
Bachelor of Science (B.S.) - Computing and IT
University Of Central Lancashire
Diploma - Business technology
MCCI College
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