Khyara Williams
Schenectady,NY
Summary
Adept at fostering customer satisfaction and team productivity, I leveraged my multitasking prowess and strong communication skills at McDonald’s to enhance service quality and operational efficiency. Demonstrating leadership and a keen eye for safety and cleanliness, I contributed to a positive work environment and significant improvements in customer engagement and team collaboration.
Overview
5
5
years of professional experience
Work History
Lunch Monitor
Schenectady City School District
01.2024 - 04.2024
- Increased student safety during lunch periods by diligently supervising all areas of the cafeteria and intervening in any conflicts or issues promptly.
- Collaborated with school staff to address any concerns or issues regarding student behavior during lunch periods.
- Monitored student behavior and implemented corrective actions.
- Supported the implementation of school-wide policies and procedures related to student conduct during lunch hours.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Coordinated with fellow lunch monitors to provide comprehensive coverage of all areas within the designated eating space, maximizing supervision effectiveness.
- Assisted in maintaining an orderly lunch line, ensuring students received their meals quickly and efficiently.
- Reduced instances of bullying in the cafeteria by actively monitoring interactions between students and taking appropriate action when necessary.
- Walked around cafeteria looking for spills and assisting students with opening food containers.
- Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.
- Facilitated timely clean-up after each lunch period, preparing the space for subsequent groups of students to enjoy their meals comfortably.
- Improved student behavior by implementing a structured lunchtime schedule and clearly communicating expectations.
- Provided feedback to administration on lunchroom procedures and potential areas for improvement, contributing to the ongoing enhancement of student experiences during meal times.
- Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
- Handled emergency situations calmly and efficiently when necessary, providing first aid and following school protocols.
- Provided assistance to students with special needs, ensuring they had a positive experience during their lunch hour.
Paraprofessional
Schenectady City School District
01.2024 - 04.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
Restocker
Walmart
05.2022 - 08.2022
- Checked and pulled defective or expired products from shelves.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Assisted customers in locating products, providing exceptional service while restocking shelves.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Unloaded arriving product stock and moved to store display areas.
- Maintained cleanliness and safety standards throughout the store, ensuring aisles remained free from obstructions during restocking activities.
- Maintained neat, orderly and safe work space.
- Improved store efficiency by swiftly restocking shelves and displays with accuracy.
- Optimized shelf space utilization by rearranging displays for better visibility and accessibility of products.
Repack Picker
Dollar General Distribution Center
10.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Crew Member
McDonald’s
03.2019 - 03.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Education
Stienmetz Career And Leadership Academy (Scla)
Schenectady, NY06.2020
Skills
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Basic math
- Verbal and written communication
- Safety awareness
- Drive-thru operations
- Leadership qualities
- Food preparation
- Heavy lifting
- Learning agility
- Store opening and closing
- Crew leadership
- Safety
Timeline
Lunch Monitor
Schenectady City School District
01.2024 - 04.2024
Paraprofessional
Schenectady City School District
01.2024 - 04.2024
Restocker
Walmart
05.2022 - 08.2022
Repack Picker
Dollar General Distribution Center
10.2021 - 06.2022
Crew Member
McDonald’s
03.2019 - 03.2021
Stienmetz Career And Leadership Academy (Scla)
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